problem purchasing prints

jrever

When my client clicks the Buy button both "This Photo" and "Photos in this Gallery" options appear. The "This Photo" option works fine but the "Photos in this Gallery" claims there are no photos for sale in the gallery.

What little button do I have to click to get BOTH options to work? Client wants to select multiple images, not one at a time. I want her to do it too.

Thanks...

Jon

http://www.jonreverephotog.com/Projects "Daniel's Bar Mitzvah - selections" if needed by a Smugmug supertech.

rainforest1155

Hi Jon,

Thanks for reporting this. We'll be looking into it with our engineers. It seems to only happen if you have a password set for a gallery. So if you could temporarily make the gallery unlisted and remove the password, the gallery would not show on your homepage. Yet if you give the link to your customer, they should be able to buy many prints.
Once they have bought, you could change the setting back.

My apologies for any inconvenience.

Sebastian

jrever

Sebastian:Thanks for the rapid response and the workaround. Greatly appreciated. ~ Jon

rainforest1155 wrote:

Hi Jon,

Thanks for reporting this. We'll be looking into it with our engineers. It seems to only happen if you have a password set for a gallery. So if you could temporarily make the gallery unlisted and remove the password, the gallery would not show on your homepage. Yet if you give the link to your customer, they should be able to buy many prints.
Once they have bought, you could change the setting back.

My apologies for any inconvenience.

Sebastian

jrever

thanks...
sorry for the dup - my browser responded with an error the first time... consider it an additional thanks!

Sebastian: Thanks for the rapid response and workaround. Greatly appreciated. ~ Jon

rainforest1155 wrote:

Hi Jon,

Thanks for reporting this. We'll be looking into it with our engineers. It seems to only happen if you have a password set for a gallery. So if you could temporarily make the gallery unlisted and remove the password, the gallery would not show on your homepage. Yet if you give the link to your customer, they should be able to buy many prints.
Once they have bought, you could change the setting back.

My apologies for any inconvenience.

Sebastian

jrever

Sebastian:

I tried removing the password, selecting all 70 photos and after a rather long wait they did go into the cart. Suspicious, I put a password back on the gallery and tried again.

After about 15 seconds the cart began to fill. My client is, um, impatient. I could see her becoming frustrated with a long wait and no activity whatsoever on the screen.

If there were an indication that something was happening she would have been less likely to pick up the phone.

Jon