removing smugmug logo from sales?

ShowFocus

Im in my trial and I have yet been able to find a way to have items blind shipped, is it possible? I would rather customize my site and have no mention of smugmug visible to clients on the site, nor in the packaging material they recieve containing their order. I have no desire for them to be able to see my actual cost, seems like bad business practice to me.
Thanks,

Andy

Hello, they won' t see your cost. You can blind ship. Packaging has a sticker on it that says to email us if they have any questions (we've been handling pro customer support for million+ orders for years

welcome!

holzphoto

can't they see your cost if they sign up for a smugmug account?

how does blind shipping work? everything i've ever gotten from smugmug has smugmug over the packaging.

Pupator

holzphoto wrote:

can't they see your cost if they sign up for a smugmug account?

They don't have to sign up for an account to see print prices - they can just go to the pricing page.

Just like they could go look at prices for just about any printer in the world or could go to your local printer and look at their price list.
http://bayphoto.com/bayweb/pro_standardsizes.htm
http://www.shutterfly.com/prints-posters/prints

If you can't convince your customers that your images are worth more than just the price to print them you're going to have problems anyway.

Andy

Pupator wrote:

They don't have to sign up for an account to see print prices - they can just go to the pricing page.

Just like they could go look at prices for just about any printer in the world or could go to your local printer and look at their price list.
http://bayphoto.com/bayweb/pro_standardsizes.htm
http://www.shutterfly.com/prints-posters/prints

If you can't convince your customers that your images are worth more than just the price to print them you're going to have problems anyway.

Yes. People know what 4x6 and other common prints cost them at their drug store or processor.

They are buying what you, the pro, put on that paper

Andy

holzphoto wrote:

how does blind shipping work? everything i've ever gotten from smugmug has smugmug over the packaging.

Yes. You're paying for us to handle your customer service, too. So the sticker says email us if there's a problem.

We'll one day offer some new options in this arena, it's on the list.

Mox

Smugmug's customer support is beyond excellent, and is part of what you're paying for. Take advantage!

David Manning

Pupator wrote:

They don't have to sign up for an account to see print prices - they can just go to the pricing page.

Just like they could go look at prices for just about any printer in the world or could go to your local printer and look at their price list.
http://bayphoto.com/bayweb/pro_standardsizes.htm
http://www.shutterfly.com/prints-posters/prints

If you can't convince your customers that your images are worth more than just the price to print them you're going to have problems anyway.

Show me the public link to Miller's pricing.

johng

David Manning wrote:

Show me the public link to Miller's pricing.

Again, I agree with other posters here. I could really care less that my clients know my print costs. Again, if you can't convince your clients your work is worth what you charge then your business is in real trouble.

This is just one of the drawbacks of a company not fully dedicated to only professional photographers.

After all, have you ever paid a lawyer or accountant? How much does the paper cost that they write briefs, motions, contracts, or tax returns on? You don't pay one of those professionals for the cost of printing, you pay them for the content of what is on the product. Same with photography to a point. A small number of clients will be concerned about the quality of paper/printing and a very minor are interested in very fine art (which is why bay photo is on board). That not withstanding, the cost of printing shouldn't drive away business if your product is marketable

David Manning

I don't sell paper either. I sell images. My 4x6 prices are the same as my 5x7 prices. I understand and employ the concept. I don't disagree with anything you've said here, but I still prefer hidden prices.

johng wrote:

Again, I agree with other posters here. I could really care less that my clients know my print costs. Again, if you can't convince your clients your work is worth what you charge then your business is in real trouble.

This is just one of the drawbacks of a company not fully dedicated to only professional photographers.

After all, have you ever paid a lawyer or accountant? How much does the paper cost that they write briefs, motions, contracts, or tax returns on? You don't pay one of those professionals for the cost of printing, you pay them for the content of what is on the product. Same with photography to a point. A small number of clients will be concerned about the quality of paper/printing and a very minor are interested in very fine art (which is why bay photo is on board). That not withstanding, the cost of printing shouldn't drive away business if your product is marketable