Gateway Timeout Error

sirensofsong

The batch keyword function has been acting funny on me today. I keep getting the same error message after I hit send:

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.


Funny thing is, all the captions and keywords still get uploaded. (and I don't get the error when adding keywords/captions to individual pics.)

Any suggestions or is this just a temporary hiccup?

Thanks!

Brian

jfriend

I've seen really bad response times today from the bulk keyword function too. Upwards of 4 minutes for some to return.

Traces of Texas

sirensofsong wrote:

The batch keyword function has been acting funny on me today. I keep getting the same error message after I hit send:

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.


Funny thing is, all the captions and keywords still get uploaded. (and I don't get the error when adding keywords/captions to individual pics.)

Any suggestions or is this just a temporary hiccup?

Thanks!

Brian

I am seeing the same thing, except only the captions are able to be uploaded and saved when I go to view. Any keywords that I put in just seem to give me the hourglass for about five minutes and then time out. When I go to view the gallery, none of the keywords have been saved, but the captions have been.

BSleuman

I'm seeing the same problem here. If I add or adjust keywords one image at a time everything works fine. Trying to update keywords as a group everything times out. Makes for a long afternoon.

Andy

BSleuman wrote:

I'm seeing the same problem here. If I add or adjust keywords one image at a time everything works fine. Trying to update keywords as a group everything times out. Makes for a long afternoon.

Specifically where please?

jfriend

Andy wrote:

Specifically where please?

Go here: http://jfriend.smugmug.com/Sports/Stanford-Basketball-with-VR/329885_a3DUB. Go to Tools/Bulk Keywords. Select All. Bulk Add any keyword to all 40 images. Hit Preview. Hit save. It takes 2-4 mins to return from the Save button.

Traces of Texas

jfriend wrote:

Go here: http://jfriend.smugmug.com/Sports/Stanford-Basketball-with-VR/329885_a3DUB. Go to Tools/Bulk Keywords. Select All. Bulk Add any keyword to all 40 images. Hit Preview. Hit save. It takes 2-4 mins to return from the Save button.

I'm a newbie and it just really stopped my gallery-making dead in the tracks. I thought that I didn't have something checked or unchecked that I needed to have.

Andy

jfriend wrote:

Go here: http://jfriend.smugmug.com/Sports/Stanford-Basketball-with-VR/329885_a3DUB. Go to Tools/Bulk Keywords. Select All. Bulk Add any keyword to all 40 images. Hit Preview. Hit save. It takes 2-4 mins to return from the Save button.

I added andytest and it took about 40seconds. Is that out of line?

Andy

Andy wrote:

I added andytest and it took about 40seconds. Is that out of line?

Hm, then I tried on my live site test account and it took 4mins or so.

I asked around, let's see what the team says.

Traces of Texas

Andy wrote:

Hm, then I tried on my live site test account and it took 4mins or so.

I asked around, let's see what the team says.

Andy, the problem is that we're getting this timeout error message whenever we try to add captions or keywords in bulk.

For me, it's taking about 4 minutes of hourglass spinning before the timeout error message shows up.

At that point, I have to return to the previous page which, of course, is the bulk edit page.

Andy

Traces of Texas wrote:

Andy, the problem is that we're getting this timeout error message whenever we try to add captions or keywords in bulk.

Fully understood.

jfriend

Andy wrote:

Hm, then I tried on my live site test account and it took 4mins or so.

I asked around, let's see what the team says.

Programming-wise, I can think of no reason why it wouldn't just take the data and return immediately, processing it on it's own as required. It doesn't appear to return any errors or give us any error feedback and that's the only reason I know of to wait until the whole chunk of work is finished before returning. It could just return and let us go on about our business while it goes on about it's business without making us wait. Of course there may be something awry that is causing it to take so long.

Andy

jfriend wrote:

Programming-wise, I can think of no reason why it wouldn't just take the data and return immediately, processing it on it's own as required. It doesn't appear to return any errors or give us any error feedback and that's the only reason I know of to wait until the whole chunk of work is finished before returning. It could just return and let us go on about our business while it goes on about it's business without making us wait.

just tried again, 1min 10 secs for 100+ photos
still asking around.

Andy

OK, just got the error, too.
http://img.skitch.com/20090831-ph14u8qne7nkrdctgtawe1wiya.jpg

have escalated, will post follow up when I have one.

Andy

This is all fixed!

jfriend

Andy wrote:

This is all fixed!

Cool. Only took five seconds to remove the andytest keywords you had added. Much bettah now.

Traces of Texas

Thank you, Andy. As a new SmugMugger, I am impressed.