trouble accessing home page and sluggish

mogue

I'm having trouble accessing my home page on both Firefox and Safari. And when I do get in, moving from one page to another, and doing various other functions are very slow.
Thanks
shilohbear.smug.com

Andy

Try now?

guy

Andy wrote:

Try now?

5:28 Pacific Time

Very slow almost down. Can navigate around galleries but photos in galleries will not load or load *very* slowly.

Guy

Zanotti

Down? Wordpress says up, but photos fail to load 11:20pm EST 9/4/09

Zanotti

Now getting timed out and wrong format errors with jpeg images.

11:35pm EST

sunxsweet

yup.. down for me too.. it's been frustrating lately...

Zanotti wrote:

Now getting timed out and wrong format errors with jpeg images.

11:35pm EST

RuSu

Same here
Loading extremely slow or in wrong format. Frustrating lately? As a relative newcomer, I'd SM has been about 10%+ of the time since I joined. A serious drawback to the SM service/reputation & an issue that really needs to b addressed.

sunxsweet wrote:

yup.. down for me too.. it's been frustrating lately...

sunxsweet

looks like smugmug is back.. but still no update on the wordpress site...

RuSu

Disagree
Still same problems for me. Even dgrin forum isn't loading fully. Just keeps trying to load with message saying 2 items remaining & never finishes. Tried just this second again & am now getting message 5 items remaining...

wayne861

Upload still broken

RuSu wrote:

Still same problems for me. Even dgrin forum isn't loading fully. Just keeps trying to load with message saying 2 items remaining & never finishes. Tried just this second again & am now getting message 5 items remaining...

I am getting Jpeg is the wrong format and some just timeout, and the ones that seem to have gone through don't show up in the gallery. It seems this has been going on for most of the day. Frustrating.

lyneInSF

I can't upload as I get a timeout error - and the network is not the problem.

wayne861

lyneInSF wrote:

I can't upload as I get a timeout error - and the network is not the problem.

I bet we will be told all is fine with smugmug and we need to clear our cache.

lyneInSF

So tried another uploader, no errors were given but the photos are not in the gallery. What's up?

HoyBoy

wayne861 wrote:

I bet we will be told all is fine with smugmug and we need to clear our cache.

Um, no. Too many people having the same issue for it to be a cache issue. Smugmug's customer support is outstanding and doesn't give the canned pat-on-the-head response unless it's warranted.

Comanche6

lyneInSF wrote:

So tried another uploader, no errors were given but the photos are not in the gallery. What's up?

Glad to see I'm not the only one. I am getting a bit pissed as support seems to have gone to bed while I try to get photos ready to sell in the morning.

Not happy!

Glory2Jesus4Photography

I have been having problems for almost two weeks and it is still there. Ever sense my thread about it I have seen like for threads the same way I guess it is hard to take just a few people seriously that say they are having problems.

System

me too, and when i have cleared my cache and tried to access my homepage, which has a slideshow, instead i was getting a box that required a password --- what is that all about?

i finally got onto my site ... but it is still sluggish ....... very sluggish ...... grrrrrrrrrrrrr

cbres00

I'm encountering several errors when attempting to upload my images. The site is very slow, too. Emailed SM heroes....

JAG

yup its been pretty bad tonight. homepage and catagory page extremely slow or not loading images all together. And I just started my labor day weekend specials today. Didn't have problems when I changed the prices early this morning after smug got back online from the matinence last night. Hope the smug guys didn't plan on taking a break for the weekend.

System

i cannot even get to my site now .......
grrrrrrrrrrrrrrr.

DrDavid

+1

Andy

Comanche6 wrote:

Glad to see I'm not the only one. I am getting a bit pissed as support seems to have gone to bed while I try to get photos ready to sell in the morning.

Not happy!

We never sleep. We're open 365 Days a Year and while you posted this, Our CEO & Chief Geek, and the OPS team were un-sluggishing the site.

I'm sorry for the hassle last night, I really am.

Andy

Glory2Jesus4Photography wrote:

I have been having problems for almost two weeks and it is still there. Ever sense my thread about it I have seen like for threads the same way I guess it is hard to take just a few people seriously that say they are having problems.

Hello, the site has been running normally, save for a few times here and there. You are having different issues, due to the way you've customized, and maaaaaybe the use of random images, not anything to do with Operations Performance of the site. Feel free to write our Support Heroes ATTN: Andy for a diagnosis.

RuSu

Still no right...
SM still not running properly.

1. This forum not loading properly. For 10 minutes now, I have a message '6 items remaining' - none of the photos at the top of the forum page have loaded.

2. My site doesn't open AT ALL if accessing it thru smugmug.com & clicking your photos - just slowly tries to load with a message waiting for rusu.smugmug.com.

3. Interestingly (and if this helps clarify things), if I open my site rusuphotography.com - loads fine.

4. Tried opening sites of others who complained here:
a.http://shilohbear.smug.com/ - get some kind of "parking notice"
b. http://guy.smugmug.com/ - nothing loads - waiting message!
c. http://calvinj.smugmug.com/Portfolio - mostly opens, but "one item remaining" - never resolves.
d. http://www.capturedimaginings.com/ - seems to have opened ok, but see message "waiting for htttp://...
e. http://www.rgvsportspix.com/ - opened, but see" 2 items remaining downloading picture (which never downloads)
f. http://jagcreations.smugmug.com/ - doesn't open AT ALL

Things are NOT fine - this has been going on for 12 hours now. Posting this here & will copy to SM heroes.

Please let us know what's going on!

denisegoldberg

RuSu wrote:

SM still not running properly.

All of the sites you listed above - including yours - just opened fine for me with the exception of the first one, and that is because the url is incorrect (smug.com instead of smugmug.com). The response was very fast.

--- Denise

HoyBoy

denisegoldberg wrote:

All of the sites you listed above - including yours - just opened fine for me with the exception of the first one, and that is because the url is incorrect (smug.com instead of smugmug.com). The response was very fast.

--- Denise

Same here - and one of those sites is mine.

JAG

RuSu wrote:

SM still not running properly.

1. This forum not loading properly. For 10 minutes now, I have a message '6 items remaining' - none of the photos at the top of the forum page have loaded.

2. My site doesn't open AT ALL if accessing it thru smugmug.com & clicking your photos - just slowly tries to load with a message waiting for rusu.smugmug.com.

3. Interestingly (and if this helps clarify things), if I open my site rusuphotography.com - loads fine.

4. Tried opening sites of others who complained here:
a.http://shilohbear.smug.com/ - get some kind of "parking notice"
b. http://guy.smugmug.com/ - nothing loads - waiting message!
c. http://calvinj.smugmug.com/Portfolio - mostly opens, but "one item remaining" - never resolves.
d. http://www.capturedimaginings.com/ - seems to have opened ok, but see message "waiting for htttp://...
e. http://www.rgvsportspix.com/ - opened, but see" 2 items remaining downloading picture (which never downloads)
f. http://jagcreations.smugmug.com/ - doesn't open AT ALL

Things are NOT fine - this has been going on for 12 hours now. Posting this here & will copy to SM heroes.

Please let us know what's going on!

at the time of your post I was doing some more site changes for my weekend sale. Might of been why mine didn't open at all. My pages at 6am my time seemed to be better and working fine. No hang ups so far this morning. I am curious to know if others are still have problems opening them or not.

docwalker

Rusu,

I think you might be having a connection issue.

We've got a handy tool to help us see the connection quality between you and SmugMug. Go here:
http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.

Would you also mind running a line quality test for us? You go here:
http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. Email us the link to the results when you get them.

You may want to check your LAN connections, and also restart the Modem/Router to see if that helps.

--Doc

havanese

docwalker wrote:

Rusu,

I think you might be having a connection issue.

We've got a handy tool to help us see the connection quality between you and SmugMug. Go here:
http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.

Ok if I try photos.randyandgerri.com I get "server is taking too long...been like that since last night.

If I try randyandgerri.smugmug.com I get to the page, but when I click on any gallery I get "server is taking too long"

Trace route test using SM


Trace route using my own computer



So much for getting my pictures done for tonight

docwalker

Randy, wow... take a look at the spike at hop 9 in your traceroute. That is not good.

Be sure to run that linequality test for us. That wll also help figure out what is going on.

--Doc

docwalker

Randy, Also run you traceroute to photos.randyandgerri.com

Its possible that there is something up with the domain itself on the DNS servers.