Cannot Access Gallery

SouwalkerSouwalker Registered Users Posts: 245 Major grins
edited September 23, 2009 in SmugMug Support
Hi

Here's the link:

http://www.patrickdesouza.com/Travels-Landscapes/Rosebay-July-2009/9320270_tZHDL

And I get 'The page cannot be displayed' error message. I have no issues with other galleries.

Any clues?

Thanks
Patrick

Comments

  • richpepprichpepp Registered Users Posts: 360 Major grins
    edited September 22, 2009
    Hi there

    FWIW that page opens just fine in IE8 and Chrome (4 photos). Have you done the usual browser cache clear thing?

    Rich
  • PBolchoverPBolchover Registered Users Posts: 909 Major grins
    edited September 22, 2009
    It also opens fine with Firefox 3.5.3 (4 photos)
  • SouwalkerSouwalker Registered Users Posts: 245 Major grins
    edited September 22, 2009
    Weird.

    I still cannot access that gallery even after I clear all cookies, history etc. IE7 and Firefox, no luck. It's bizarre.
    Any clues?
    Rgds
    patrick
  • SouwalkerSouwalker Registered Users Posts: 245 Major grins
    edited September 22, 2009
    I am in the office (desktop) and I cannot access gallery in question. I just fired up my laptop as well (office) IE8, and I also cannot access that gallery.

    I doubt it's a corporate LAN issue as I can access the other galleries in my website.

    The strange thing is I emailed this gallery link (below) to a colleague on 19th August and I just tried to access the gallery via this link and it works. The following link looks different from the one I posted at the very top. Why is it different and why can I access via this link and not the other?

    http://www.patrickdesouza.com/gallery/9320270_tZHDL/1/623162315_dxBtZ#623161900_Z2Ksy

    Rgds
    Pat
  • richpepprichpepp Registered Users Posts: 360 Major grins
    edited September 23, 2009
    I'm sorry but I have no idea why the original link doesn't work for you (in different places) but doesn't work for others. It's a bit mad.
    Souwalker wrote:
    The following link looks different from the one I posted at the very top. Why is it different...

    That's easier to answer. The link that works and that contains the gallery name 'Travel..' etc is one of the new 'nice names' type links. Both the old and new links should work the same and the new links work even if you move the galleries between categories (which you would imagine would break the link). You can either get the new links from the address bar or the share button

    Rich
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