MacDaddy Slow or doesn't want to work

meephotosmeephotos Registered Users Posts: 1 Beginner grinner
edited September 29, 2009 in SmugMug Support
I just joined back onto the Smugmug vibe again, after having been gone for a while based upon my uploads to the smugmug site were always super slow.

I have a different computer, upgraded to all Mac stuff now, (although I don't have the Snow Leopard yet) and I have a fast internet connection. But for some reason, loading photos up to Smugmug galleries no matter how I do it, it will not work. I want to post alot of photos, but even with about 10 photos it doesn't want to upload, it keeps giving me an idle message through MacDaddy.

Am I doing something wrong? How come I can't seem to upload photos?
My account is meephotos.smugmug.com

Comments

  • Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited September 29, 2009
    Hi Melissa,
    Sorry to hear that you are experiencing uploading problems. In looking at your upload log (Control Panel>Stats tab>Photos uploaded>View Log). We see what look to be connection problems. Please run a traceroute and reply to Help Desk, with the results. To run a traceroute on a Mac, follow the instructions here:http://www.smugmug.com/gallery/3073291

    You can also try using the Simple uploader. You may need to make sure you have a recent version of Java installed. Just click on the Apple Menu and run the "Software Update" to get the latest version of Java.

    We look forward to your reply so we can get you uploading :-)

    Cavig
    SmugMug Support Hero
Sign In or Register to comment.