Issue with new Journal style

photosbycourtneyphotosbycourtney Registered Users Posts: 47 Big grins
edited October 1, 2009 in SmugMug Support
Greetings all! I am trying to set up a Gallery with the images in the Journal style that allows them to display at BIG sizes. Mine are not too big since my target crowd does not have the fastest internet speeds. However it does not seem to be working. I've deleted all my sites customization, didn't help, changed the theme multiple times, also didn't help. I have it set to display images at Original size. Can anyone tell me what I'm doing wrong?

Here is the gallery in question
http://www.photosbycourtney.net/Other/HITS/9818250_KCYWd

Comments

  • phototristanphototristan Registered Users Posts: 199 Major grins
    edited October 1, 2009
    Greetings all! I am trying to set up a Gallery with the images in the Journal style that allows them to display at BIG sizes. Mine are not too big since my target crowd does not have the fastest internet speeds. However it does not seem to be working. I've deleted all my sites customization, didn't help, changed the theme multiple times, also didn't help. I have it set to display images at Original size. Can anyone tell me what I'm doing wrong?

    Here is the gallery in question
    http://www.photosbycourtney.net/Other/HITS/9818250_KCYWd

    Hi,

    It looks like your original uploaded images (for the one that I checked in your link above) is 531x700. And that is the size we are displaying it looks like as well.

    It will not enlarge the images larger than your originals so you would need to upload larger originals to have them display larger.
    Tristan
    Suport Hero
    Smugmug
    http://help.smugmug.com/
  • photosbycourtneyphotosbycourtney Registered Users Posts: 47 Big grins
    edited October 1, 2009
    Odd, I keep seeing different sizes, maybe I need to log out and clear my cache?
  • phototristanphototristan Registered Users Posts: 199 Major grins
    edited October 1, 2009
    Odd, I keep seeing different sizes, maybe I need to log out and clear my cache?

    Yes, I would indeed recommend that.
    Tristan
    Suport Hero
    Smugmug
    http://help.smugmug.com/
  • photosbycourtneyphotosbycourtney Registered Users Posts: 47 Big grins
    edited October 1, 2009
    Well I tried that and it did not work. I thought it might be my monitor settings but I realized I can view other peoples galleries in the big size. I got on another computer and tried viewed it on Firefox and it still didn't work. It's showing me the first picture 343 x 452 and the second 602 x 428. I'm stumped!
  • schmooschmoo Registered Users Posts: 8,468 Major grins
    edited October 1, 2009
    Hi Courtney,

    This is really odd because we've checked and the photos are both looking OK in the system as well as displaying at the proper L size in that gallery on this end. Can you give us a bit more information about your system and process? Which browsers have you used and which OS? It looks like IE7 and Firefox on a PC, but we just need to make sure.

    Also, how are you determining the pixel dimensions that you're seeing? Are you right clicking on them and viewing just the image only, or downloading them, etc?

    What is your monitor resolution set to? Can you confirm that you don't have the browser's zoom level set to something greater than 100% All of these things will help us determine what's going on. Thanks!

    -Steph
  • photosbycourtneyphotosbycourtney Registered Users Posts: 47 Big grins
    edited October 1, 2009
    Hi Steph! I am currently using Internet Explorer on the Windows Vista OS. I am about to download IE 8. The other computer I looked at the gallery with runs on Windows Vista also but with the newest version of Firefox as the browser. I determined the pixel size of the photos by right clicking and looking at Properties. Monitor resolution is 1204 x 768 which I thought might be the problem but I realized if it were I would not be able to view other peoples galleries of the same style without any issue. Browser is set to 100% zoom size. I could take a screen cap of the size I am seeing if that would be of any help!
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