Why? is this happening again?

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

Andy

Are you at work when this happens? On a new network with more or added security? I went to /Music page on your site and all images show instantly.

BTW, the text on your site is nearly impossible to read

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

gecko0

I just tried the /music gallery and the entire page was red X's...did a refresh and then all the pics displayed. I'm running IE8 on W7.

.02

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

denisegoldberg

I've started seeing this on my site on a fairly regular basis too.

The pages where this is happening are html-only pages, where the images are pulled using the random photo code from this post - http://www.dgrin.com/showpost.php?p=629221&postcount=2.

I've seen it on my home page, and I've seen it on my gallery page, and I've seen it on my version of category and subcategory pages. It happens at work, and it happens at home - so I don't believe it is a firewall problem. Unfortunately it's not consistent, so I can't point to a broken page.

It's an occasional image. I just opened my home page, and 1 of 4 photos was shown with a red x. I did a refresh, and all images are shown. (Of course that doesn't prove much since the random image chosen changes each time.)

--- Denise

djpetorak

same problem
I have the same problem. Didn't notice until someone emailed me last night about it. Some galleries are worse than others. I have to refresh several times to get the pics to show.

Vista, IE8, no changes to system, really getting frustrated but I know you guys are doing all you can. BTW, I have the same files on another site and no problems viewing.

tiun.hl

same problem too!
I have the same problem too!

But I found that if remove the site-protect password, the problem will be gone.

tiun.hl

I found the problem is the tiny size image can not be loaded. For example, I put the URL (http://photo.warrenc.com/photos/429234876_htJer-Ti.jpg) of the missing tiny image in the red rectangle of my attached image in a new browser window, and the browser returns HTTP-404 File not found.

Then I use the Google Chrome's Developer tools to trace another page. Please see my attached image, you can see that the Apache returned zero "Content-Length".

I am a network engineer. My guess is your server load balance devices have some problem redirecting our image requests.

jacyjoypals

Updates?
remove please..this is showing up in Google and search engines. Thank you.

Andy

jacyjoypals wrote:

Any updates or new "news" on this problem? Thanks

p.s. one of my visitors said "the red "x" is a bad advertising for both you and SmugMug. Yikes!!!

It's hard to diagnose because no matter when I go to your galleries I never, ever see a Red X. I will again ask Doc to investigate.

docwalker

While it is happening, can you run this test for us?

Go here:
http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.

When it happens, it would be best if you contact us on the help desk so that it is easier to track and determine a pattern. It is much easier to investigate a problem while it is happening.

We did have a few reports of this about the same time that you reported this. We were able to quickly get that fixed once we knew it was happening. So I am curious to know if it has been resolved.

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

jacyjoypals

Again!
remove please..this is showing up in Google and search engines. Thank you.

docwalker

Email the help desk here: http://www.smugmug.com/help/emailreal

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

docwalker

Its actually the same place. We just do not post the address to help limit spam bots from picking it up.

jacyjoypals

Well guys, I am still waiting to hear outcome from Help. The tracers showed nothing; we (visitors) also checked for our pop-up blockers and Smart Screen filters but still have the same problem in various places as posted earlier. Since it is periodic with various times, browsers and folks, not sure we will get answer.

docwalker wrote:

Its actually the same place. We just do not post the address to help limit spam bots from picking it up.

docwalker

I checked our logs and I see that Sebastian last sent you this and we did not get a response:

_________

Hi,

Thank you for contacting SmugMug. The traceroute doesn't show anything wrong. Could you try a traceroute from you to us as well if you still see the issue?

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291
Copy and paste the results to us in an email.

Let us know.

All the best,
Sebastian
SmugMug Support Hero

_________________


Also can you do a Line Quality test for us? Would you mind running a line quality test for us? You go here:
http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us and send them via email.

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

Andy

jacyjoypals wrote:

show the red "x".

Is this on any site or just yours? What happens when you look here:

http://cmac.smugmug.com/SmugMug/Support-Heroes-painted-faces/2504559_f3ta9#131481399_ZnZmK

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

Andy

jacyjoypals wrote:

I see 12 fantastic photos!

Only 12? You can't page through from page to page?

What about on my site:

http://www.moonriverphotography.com/Galleries/Capitol-Reef-National-Park/9952035_QwYXM#679497652_5uENB

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

docwalker

Jacy,

One thing I just noticed from your 10/26 test results is that you are using Comcast. I also use them. I am in Southwest Virginia and we seem to share some of the same servers on the Comcast network. I do from time to time see this happen and it is always because of a network problem on Comcast. I runt he tests and can see the problem right away. I also check with the other heroes that are accessing from all around the world and they are not seeing the same problems. So I am pretty sure it is not SmugMug.

Can i get you to try something for me? Install Firefox if you do not have it.
See if you get the problem there. If you do, install this plugin. https://addons.mozilla.org/en-US/firefox/addon/6647

Turn it on and visit your site. If you see the problem, copy the results of that into an email to the help desk. I just need to see the top table, not the details at the bottom. That will help us see the requests to the server and the response.

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.

docwalker

Very similar to what I see when my connection is going stupid.

Try this test site for me: http://www.pingtest.net/

Try one of the West Coast servers like San Fran. Then try one that is more local.

timk519

I've been stepping through Andy's pics here:

http://www.moonriverphotography.com/Galleries/Capitol-Reef-National-Park/9952035_QwYXM#679497109_QeUhY

and I've been experiencing a good 9-10 count from selecting an image to when it shows up the first time. Then again, there's the "temporary difficulties" screen up so maybe that has something to do with it.

jacyjoypals

remove please..this is showing up in Google and search engines. Thank you.