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Why? is this happening again?

jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
edited November 18, 2009 in Bug Reporting
remove please..this is showing up in Google and search engines. Thank you.

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 19, 2009
    Are you at work when this happens? On a new network with more or added security? I went to /Music page on your site and all images show instantly.

    BTW, the text on your site is nearly impossible to read :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited October 20, 2009
    remove please..this is showing up in Google and search engines. Thank you.
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    gecko0gecko0 Registered Users Posts: 383 Major grins
    edited October 20, 2009
    I just tried the /music gallery and the entire page was red X's...did a refresh and then all the pics displayed. I'm running IE8 on W7.

    .02
    Canon 7D and some stuff that sticks on the end of it.
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited October 21, 2009
    remove please..this is showing up in Google and search engines. Thank you.
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    denisegoldbergdenisegoldberg Administrators Posts: 14,238 moderator
    edited October 21, 2009
    I've started seeing this on my site on a fairly regular basis too.

    The pages where this is happening are html-only pages, where the images are pulled using the random photo code from this post - http://www.dgrin.com/showpost.php?p=629221&postcount=2.

    I've seen it on my home page, and I've seen it on my gallery page, and I've seen it on my version of category and subcategory pages. It happens at work, and it happens at home - so I don't believe it is a firewall problem. Unfortunately it's not consistent, so I can't point to a broken page.

    It's an occasional image. I just opened my home page, and 1 of 4 photos was shown with a red x. I did a refresh, and all images are shown. (Of course that doesn't prove much since the random image chosen changes each time.)

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
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    djpetorakdjpetorak Registered Users Posts: 1 Beginner grinner
    edited October 22, 2009
    same problem
    I have the same problem. Didn't notice until someone emailed me last night about it. Some galleries are worse than others. I have to refresh several times to get the pics to show.

    Vista, IE8, no changes to system, really getting frustrated but I know you guys are doing all you can. BTW, I have the same files on another site and no problems viewing.
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    tiun.hltiun.hl Registered Users Posts: 6 Big grins
    edited October 22, 2009
    same problem too!
    I have the same problem too!

    But I found that if remove the site-protect password, the problem will be gone.
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    tiun.hltiun.hl Registered Users Posts: 6 Big grins
    edited October 22, 2009
    I found the problem is the tiny size image can not be loaded. For example, I put the URL (http://photo.warrenc.com/photos/429234876_htJer-Ti.jpg) of the missing tiny image in the red rectangle of my attached image in a new browser window, and the browser returns HTTP-404 File not found.

    Then I use the Google Chrome's Developer tools to trace another page. Please see my attached image, you can see that the Apache returned zero "Content-Length".

    I am a network engineer. My guess is your server load balance devices have some problem redirecting our image requests.
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited October 24, 2009
    Updates?
    remove please..this is showing up in Google and search engines. Thank you.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 24, 2009
    jacyjoypals wrote:
    Any updates or new "news" on this problem? Thanks

    p.s. one of my visitors said "the red "x" is a bad advertising for both you and SmugMug. Yikes!!!
    It's hard to diagnose because no matter when I go to your galleries I never, ever see a Red X. I will again ask Doc to investigate.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 24, 2009
    While it is happening, can you run this test for us?

    Go here:
    http://www.smugmug.com/homepage/traceroute.mg
    You will see the results on your screen and also receive an email with the results that you can send to us.

    When it happens, it would be best if you contact us on the help desk so that it is easier to track and determine a pattern. It is much easier to investigate a problem while it is happening.

    We did have a few reports of this about the same time that you reported this. We were able to quickly get that fixed once we knew it was happening. So I am curious to know if it has been resolved.
    SmugMug Support Hero
    http://help.smugmug.com
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited October 26, 2009
    remove please..this is showing up in Google and search engines. Thank you.
  • Options
    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited October 26, 2009
    Again!
    remove please..this is showing up in Google and search engines. Thank you.
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 26, 2009
    Email the help desk here: http://www.smugmug.com/help/emailreal
    SmugMug Support Hero
    http://help.smugmug.com
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited October 26, 2009
    remove please..this is showing up in Google and search engines. Thank you.
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 27, 2009
    Its actually the same place. We just do not post the address to help limit spam bots from picking it up.
    SmugMug Support Hero
    http://help.smugmug.com
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited November 6, 2009
    Well guys, I am still waiting to hear outcome from Help. The tracers showed nothing; we (visitors) also checked for our pop-up blockers and Smart Screen filters but still have the same problem in various places as posted earlier. Since it is periodic with various times, browsers and folks, not sure we will get answer. headscratch.gifheadscratch.gifheadscratch.gif
    docwalker wrote:
    Its actually the same place. We just do not post the address to help limit spam bots from picking it up.
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited November 6, 2009
    I checked our logs and I see that Sebastian last sent you this and we did not get a response:

    _________

    Hi,

    Thank you for contacting SmugMug. The traceroute doesn't show anything wrong. Could you try a traceroute from you to us as well if you still see the issue?

    Try these instructions to run a traceroute on a PC:
    http://www.smugmug.com/gallery/2959046
    That will help us see if and where any problems may be.

    To run a traceroute on a Mac, follow the instructions here:
    http://www.smugmug.com/gallery/3073291
    Copy and paste the results to us in an email.

    Let us know.

    All the best,
    Sebastian
    SmugMug Support Hero

    _________________


    Also can you do a Line Quality test for us? Would you mind running a line quality test for us? You go here:
    http://www.dslreports.com/linequality
    Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us and send them via email.
    SmugMug Support Hero
    http://help.smugmug.com
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited November 6, 2009
    remove please..this is showing up in Google and search engines. Thank you.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 6, 2009
    jacyjoypals wrote:
    show the red "x".
    Is this on any site or just yours? What happens when you look here:

    http://cmac.smugmug.com/SmugMug/Support-Heroes-painted-faces/2504559_f3ta9#131481399_ZnZmK
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited November 7, 2009
    remove please..this is showing up in Google and search engines. Thank you.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 7, 2009
    jacyjoypals wrote:
    I see 12 fantastic photos!
    Only 12? You can't page through from page to page?

    What about on my site:

    http://www.moonriverphotography.com/Galleries/Capitol-Reef-National-Park/9952035_QwYXM#679497652_5uENB
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited November 8, 2009
    remove please..this is showing up in Google and search engines. Thank you.
  • Options
    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited November 8, 2009
    remove please..this is showing up in Google and search engines. Thank you.
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited November 8, 2009
    Jacy,

    One thing I just noticed from your 10/26 test results is that you are using Comcast. I also use them. I am in Southwest Virginia and we seem to share some of the same servers on the Comcast network. I do from time to time see this happen and it is always because of a network problem on Comcast. I runt he tests and can see the problem right away. I also check with the other heroes that are accessing from all around the world and they are not seeing the same problems. So I am pretty sure it is not SmugMug.

    Can i get you to try something for me? Install Firefox if you do not have it.
    See if you get the problem there. If you do, install this plugin. https://addons.mozilla.org/en-US/firefox/addon/6647

    Turn it on and visit your site. If you see the problem, copy the results of that into an email to the help desk. I just need to see the top table, not the details at the bottom. That will help us see the requests to the server and the response.
    SmugMug Support Hero
    http://help.smugmug.com
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited November 9, 2009
    remove please..this is showing up in Google and search engines. Thank you.
  • Options
    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited November 9, 2009
    remove please..this is showing up in Google and search engines. Thank you.
  • Options
    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited November 9, 2009
    Very similar to what I see when my connection is going stupid.

    Try this test site for me: http://www.pingtest.net/

    Try one of the West Coast servers like San Fran. Then try one that is more local.
    SmugMug Support Hero
    http://help.smugmug.com
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    timk519timk519 Registered Users Posts: 831 Major grins
    edited November 10, 2009
    I've been stepping through Andy's pics here:

    http://www.moonriverphotography.com/Galleries/Capitol-Reef-National-Park/9952035_QwYXM#679497109_QeUhY

    and I've been experiencing a good 9-10 count from selecting an image to when it shows up the first time. Then again, there's the "temporary difficulties" screen up so maybe that has something to do with it.
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
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    jacyjoypalsjacyjoypals Registered Users Posts: 67 Big grins
    edited November 18, 2009
    remove please..this is showing up in Google and search engines. Thank you.
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