I need help

ensgillilandensgilliland Registered Users Posts: 72 Big grins
edited October 31, 2009 in SmugMug Support
my page will not let me see all my galeries so i can not make a new one for proofs. What is wrong
www.gillilandphotography.com
Thanks
Shannon
A Photograph Is A Memory That Lasts Forever

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 31, 2009
    http://gillilandphotography.smugmug.com/ is your address. And you should be all set now.

    You had www.gillilandphotography.com forwarded to your smug site, we don't support that. We support CNAME, here are the instructions: http://www.smugmug.com/help/professional-accounts

    If you need help setting it up, just write our Support Heroes ATTN: Doc in the subj. line and we'll get you going :D
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    hummm...
    Not sure what you are talking about ...i will post in help for that but what i am talking about is on my site when i click galeries i used to be able to see all my galeries so that i can make a new one but now i cant see any of them when i am in there.
    Shannon
    Andy wrote:
    http://gillilandphotography.smugmug.com/ is your address. And you should be all set now.

    You had www.gillilandphotography.com forwarded to your smug site, we don't support that. We support CNAME, here are the instructions: http://www.smugmug.com/help/professional-accounts

    If you need help setting it up, just write our Support Heroes ATTN: Doc in the subj. line and we'll get you going :D
    A Photograph Is A Memory That Lasts Forever
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    Doc
    I need help with my site something about
    I had www.gillilandphotography.com forwarded to my smug site, and smug mug don't support that. I was told yall support CNAME, and was given these instructions: http://www.smugmug.com/help/professional-accounts
    but im lost ....HELP????
    Shannon
    A Photograph Is A Memory That Lasts Forever
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    Photo Upload Error
    When i try to upload my photos they are all having errors saying bad album ID....any reason why?
    Shannon
    A Photograph Is A Memory That Lasts Forever
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 31, 2009
    Hi,

    can you send us a link to your site or email us on the help desk? Bad Album id sounds like the album is not valid or was deleted during the upload process. Be sure to let us know which uploader you are using as well.

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 31, 2009
    Shannon

    I said to write our help desk, not post again :D

    You can get Doc by writing our Support Heroes

    I said in the last thread (no need to keep posting new threads on the same subject btw :D ) that your site is working fine - please try it - http://gillilandphotography.smugmug.com/

    If you want to use http://www.gillilandphotography.com/ you must set up a CNAME and our help page (or Doc) can help you.

    Your site is fully functional right now, I got your pm also.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    I did use that URL and it is not working it works if you use the drop down menu but not if you just click on Galleries and that is what I need to do so that I can see all my galleries like my slide show and all of that. I did not understand what you were saying that is why I reposted in the thread. Sorry about that. Also my site won’t let me upload any photos it is giving me a error saying that the album id is bad. So my site is not working correctly and I need help and I don’t know who to go to for help.
    Shannon
    Andy wrote:
    Shannon

    I said to write our help desk, not post again :D

    You can get Doc by writing our Support Heroes

    I said in the last thread (no need to keep posting new threads on the same subject btw :D ) that your site is working fine - please try it - http://gillilandphotography.smugmug.com/

    If you want to use http://www.gillilandphotography.com/ you must set up a CNAME and our help page (or Doc) can help you.

    Your site is fully functional right now, I got your pm also.
    A Photograph Is A Memory That Lasts Forever
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    www.gillilandphotography.com
    and i was useing the simple uploader.
    Shannon
    docwalker wrote:
    Hi,

    can you send us a link to your site or email us on the help desk? Bad Album id sounds like the album is not valid or was deleted during the upload process. Be sure to let us know which uploader you are using as well.

    --Doc
    A Photograph Is A Memory That Lasts Forever
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 31, 2009
    You had hidden your own galleries. I unhid them using the homepage tools button.

    http://gillilandphotography.smugmug.com/galleries

    What uploader are you using to upload? ear.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 31, 2009
    I checked your upload log and I am not seeing anything there. Which gallery were you trying to upload to?

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    Im trying to upload to Ben's Family
    A Photograph Is A Memory That Lasts Forever
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 31, 2009
    Can you please try something, please close your browser completely and reopen it and try uploading again?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    I was in the Simple one i am trying another one now....ill let you know
    A Photograph Is A Memory That Lasts Forever
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 31, 2009
    ensgilliland wrote:
    I was in the Simple one i am trying another one now....ill let you know
    OK :)
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    ensgilliland wrote:
    I was in the Simple one i am trying another one now....ill let you know
    Ok i closed out and came back in and it is still doing it
    A Photograph Is A Memory That Lasts Forever
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 31, 2009
    ensgilliland wrote:
    Ok i closed out and came back in and it is still doing it
    Can you give us a screen shot? I can't replicate this behavior.

    What about other uploaders?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    a screen shot??? not sure what you are wanting.
    Andy wrote:
    Can you give us a screen shot? I can't replicate this behavior.

    What about other uploaders?
    A Photograph Is A Memory That Lasts Forever
  • ensgillilandensgilliland Registered Users Posts: 72 Big grins
    edited October 31, 2009
    Ok i am able to upload in the other uploader....ill use that for now.
    Thanks
    shannon
    ensgilliland wrote:
    a screen shot??? not sure what you are wanting.
    A Photograph Is A Memory That Lasts Forever
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