White side borders, no cropping

Carden

I emailed the help desk. Waiting for a response. My customer ordered an 8X10 and got white borders. This is the image

http://www.cardensmith.com/Canajoharie-Football/Canajoharie-Youth-Football/Canjo-Gold/9720939_E9MCx#657723735_o4YAc

I added it to my cart, did no cropping and it came out without borders. When I went back and looked at her order, the print shows white on either side. Would the printer have assumed a wider crop and done this? It is to proper aspect ratio 1.5-1. It is a closeup of a quarterback, head to toe and the 8X10 appears to work. Tight but it works.

Thanks,
Carden

Andy

Emailing the help desk and posting here means we have to do double the work - you don't want that I'm sure

Order #?

Carden

Absolutely I don't
You guys have enough to do.

Rich got back to me with a concise explanation and his help couldn't have been better.

I don't usually use the term but 'my bad' seems appropriate.

Thanks Andy

Carden

Andy

Carden wrote:

You guys have enough to do.

Rich got back to me with a concise explanation and his help couldn't have been better.

I don't usually use the term but 'my bad' seems appropriate.

Thanks Andy

Carden

Hah don't worry, I just point it out so that we can be more efficient next time

I saw Rich's reply to you - you're in good hands!