Viewing cart before order is placed

GemGemGemGem Registered Users Posts: 355 Major grins
edited November 2, 2009 in SmugMug Pro Sales Support
Is there a way for me to view my customer's cart before they actually place the order?
I have proof delay on customer's gallery, but if I want to replace a photo say an 8x10 to an 8x12 due to cropping, I can't do it unless I contact smugmug. At least that is what just happened to me. Do let me know if I am not correct. Also, if I want to add an additional picture to the order, I can't do it either. Which had me wonder if I could view the cart before the customer actually places the order.

Rambling, but hope I made sense :)

Thank you!
Ana

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 2, 2009
    No, there's no way, I'm sorry. Reason: customer's card is pre-authorized for that 8x10 - you can't change it to 8x12 since that would cost more.
    Andy

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  • GemGemGemGem Registered Users Posts: 355 Major grins
    edited November 2, 2009
    Andy wrote:
    No, there's no way, I'm sorry. Reason: customer's card is pre-authorized for that 8x10 - you can't change it to 8x12 since that would cost more.

    Thanks Andy,

    what about viewing the cart before they actually place the order?
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