Can not upload some files.
esac
Registered Users Posts: 47 Big grins
SmugMug is not detecting some files as JPEGs even though they are. Generally if a photo is in this state, the only way I can fix it is to open it up in photoshop, and resave it.
There is nothing specific I have seen to cause this. I use both Picasa and Windows Live Photo Gallery. I have a set of steps (geotagging, face tagging, keywords) that I do on the photo before I upload.
Some photos have no issues with this. Some do. When I 'fix' it with photoshop, the same steps do not seem to cause the issue anymore.
Unfortunately I have tens of thousands of pictures I want to upload and opening each of them in photoshop is not a possibility for me.
Even after fixing it, some of them get back into this state, and I have no idea why.
Other sites (zenfolio, pbase, flickr) have no problems with the same file. All photo viewers can read them with no issues. I am at a complete loss other than the issue being on smugmug's side.
I have engaged support who has engaged Doc, but I just figured i'd post this here in the meantime in case anybody has any ideas.
There is nothing specific I have seen to cause this. I use both Picasa and Windows Live Photo Gallery. I have a set of steps (geotagging, face tagging, keywords) that I do on the photo before I upload.
Some photos have no issues with this. Some do. When I 'fix' it with photoshop, the same steps do not seem to cause the issue anymore.
Unfortunately I have tens of thousands of pictures I want to upload and opening each of them in photoshop is not a possibility for me.
Even after fixing it, some of them get back into this state, and I have no idea why.
Other sites (zenfolio, pbase, flickr) have no problems with the same file. All photo viewers can read them with no issues. I am at a complete loss other than the issue being on smugmug's side.
I have engaged support who has engaged Doc, but I just figured i'd post this here in the meantime in case anybody has any ideas.
Bennett Family Gallery http://rjakbennett.smugmug.com
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Comments
We need a link to your site, to help - so I can check your log.
Are the files under 48megapixels? Under 12mb (standard/power), 24mb (pro)?
Have you sent some files via our yousendit dropbox?
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I do not know what the yousendit dropbox is, but here is a file that is not uploading: http://dl.dropbox.com/u/2809/Picture%20245.jpg
As you can see it is only 600K so it is definitely under the 12MB.
My site is rjakbennett.smugmug.com .. nothing should be publicly visible yet, but you can see the log.
Thanks