Account Issues -

travischancetravischance Registered Users Posts: 642 Major grins
edited December 1, 2009 in SmugMug Support
I'm pretty frustrated right now & am hoping that someone may have answers or can point me in the right direction...

(1) I took approximately 500 photos over the past few weeks and after attempting to load them on my site four times, I've thrown in the towel. For some reason, only about 25% of each gallery loads properly. I've tried 3 seperate galleries, restarted my pc twice and waited over a series of days to see if the remaining photos loaded - NOTHING!!!! All photos were taken with my 7D, converted from RAW to jpeg in Canon Zoombrowser and minor adjustments in CS4.

(2) Exif information not dispalying correctly. Andy responded stating that SM reads the data the way Canon records it. I'd like to accept this but I've found other Rebel XSi and 7D shots taken in AV that display exif correctly (see below). I shoot in aperture priority about 95% of the time. My photos show "auto" as the Program & Exposure modes. I used a friends 40D to shoot a HS football game in aperture priority and the exif data shows correctly.

REBEL XSi
http://sm.photokandy.com/Album/Nature/Animals
http://sm.photokandy.com/Album/Nature/Birds/
http://www.skyblueiris.com/Personal-Photography/Newer-Photography-1/6413981_aJEpc#682939657_YhhGd
http://melrsmith.smugmug.com/Portfolio/Los-Angeles-Im-yours/8290945_wc3Q4#616311554_cEwaP
http://shazza53.smugmug.com/Other/Canon-XSi-450D-Sample-photos/5007986_Tb2Ht#300385930_3a9tt

7D
http://simpson3.smugmug.com/Portfolio/Canon-7D-Trial-1/9828101_5Ybia#667921609_BVRML
http://www.danalphotos.com/Other/An-Album/9934277_RT2GU#715346880_xNA3D
http://www.mccauley-photo.com/Portfolio/Portfolio/10078493_vRi5d#691466444_TMzHi
Travis M. Chance
twin Mark IV's & a bunch of "L" glass
site ∙ facebook

Comments

  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited November 16, 2009
    I would suggest you check your upload log in the control panel. It's on the second line of the Stats tab. Since you're shooting an 18MP camera, it is possible that some of your images are too large at the JPEG compression level you are using (std and power accounts are limited to 12MB files). In any case, the upload log should give you some idea why some images aren't uploading.
    --John
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 17, 2009
    uncletrav wrote:
    I'm pretty frustrated right now & am hoping that someone may have answers or can point me in the right direction...

    As John stated, you are uploading photos greater than 12Mb in size.

    http://www.travischancephotography.com/homepage/uploadlog.mg

    Power and pro customers can upload 12Mb photos or smaller. Pros, 24mb or smaller.

    I shoot Canon 1Ds Mark III and Canon 5D, both are 21Megapixel cameras. My uploaded JPGs are routinely under 8Mb. So, when you save them from CS4, save as, and choose JPG 10. This will keep them under 12Mb.

    We're checking on the 7D exif display.

    Holler with more questions.
    Andy

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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited November 17, 2009
    Andy wrote:
    As John stated, you are uploading photos greater than 12Mb in size.

    http://www.travischancephotography.com/homepage/uploadlog.mg

    Power and pro customers can upload 12Mb photos or smaller. Pros, 24mb or smaller.

    I shoot Canon 1Ds Mark III and Canon 5D, both are 21Megapixel cameras. My uploaded JPGs are routinely under 8Mb. So, when you save them from CS4, save as, and choose JPG 10. This will keep them under 12Mb.

    We're checking on the 7D exif display.

    Holler with more questions.
    Andy, it occurred to me that customers that run into this issue would have a lot easier time figuring out what went wrong if the uploader told them their files were too big. Has there been any thought to putting this error feedback directly into the uploader itself?
    --John
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 17, 2009
    jfriend wrote:
    Andy, it occurred to me that customers that run into this issue would have a lot easier time figuring out what went wrong if the uploader told them their files were too big. Has there been any thought to putting this error feedback directly into the uploader itself?
    Yes there was.
    Andy

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  • timk519timk519 Registered Users Posts: 831 Major grins
    edited November 17, 2009
    Andy wrote:
    Yes there was.
    .... and?
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 17, 2009
    timk519 wrote:
    .... and?
    checking on it
    Andy

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  • travischancetravischance Registered Users Posts: 642 Major grins
    edited November 17, 2009
    John & Andy:

    Thanks for the feedback and great info as well. I didn't know that there was a size limit per file. Going forward, this is good to know. The only downfall is that I now have to go through each photo individually to save as a smaller file (but at least I know what the issue is). Thanks again for looking into the exif data issue. My attempt is not to be a prick about it, but as a Rookie shooter, I use other photographer's exif data as both a refrence and learning tool.

    As always, your feedback/direction is greatly appreciated. Thanks again for the quick response!
    Travis M. Chance
    twin Mark IV's & a bunch of "L" glass
    site ∙ facebook
  • travischancetravischance Registered Users Posts: 642 Major grins
    edited November 18, 2009
    Andy wrote:
    I shoot Canon 1Ds Mark III and Canon 5D, both are 21Megapixel cameras. My uploaded JPGs are routinely under 8Mb. So, when you save them from CS4, save as, and choose JPG 10. This will keep them under 12Mb.

    There are four photos from the Annapolis gallery that still won't load. I scaled the quality back to 10, 8 & 5 as directed above & each still exceeds the 12mb maximum. Any other suggestions? Thanks

    717648759_M8d6K-XL.jpg
    Travis M. Chance
    twin Mark IV's & a bunch of "L" glass
    site ∙ facebook
  • DrDavidDrDavid Registered Users Posts: 1,292 Major grins
    edited November 18, 2009
    Looks like you have a 1.5mb file; 1.5 is well under 12mb.
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  • travischancetravischance Registered Users Posts: 642 Major grins
    edited November 18, 2009
    It actually shows as a 14.5mb file.....weird.
    Travis M. Chance
    twin Mark IV's & a bunch of "L" glass
    site ∙ facebook
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 18, 2009
    uncletrav wrote:
    There are four photos from the Annapolis gallery that still won't load. I scaled the quality back to 10, 8 & 5 as directed above & each still exceeds the 12mb maximum. Any other suggestions? Thanks

    717648759_M8d6K-XL.jpg
    Please yousendit this file to me, ATTN: Andy

    http://dropbox.yousendit.com/SmugMug
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 19, 2009
    Travis, send me the RAW also, thanks.
    Andy

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  • travischancetravischance Registered Users Posts: 642 Major grins
    edited November 19, 2009
    Done!!! All 24mb of it.
    Travis M. Chance
    twin Mark IV's & a bunch of "L" glass
    site ∙ facebook
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 19, 2009
    I dunno what you're doing - here's your file, from the RAW, opened in ACR, then applied sharpening. Saved as JPG 12, then reopened and saved as 11, then reopened and saved as 10. You can see the file sizes at JPG 11 is under 12Mb.

    20091119-xe5b9yx34tmqgbkig61yngffty.jpg

    Nobody on the planet, nor any printer, will know the difference between JPG 12 and 11.
    Andy

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  • travischancetravischance Registered Users Posts: 642 Major grins
    edited December 1, 2009
    Andy wrote:
    checking on it

    Any update on the exif data? Found another Canon APS-C shot in Aperture Priority where exif shows correctly. Both my XSi & 7D show "auto" - Thanks...

    http://silvex.smugmug.com/Landscapes/Huntington-Beach-Pier/3592907_ksBNT#704434418_X7sBk
    Travis M. Chance
    twin Mark IV's & a bunch of "L" glass
    site ∙ facebook
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 1, 2009
    uncletrav wrote:
    Any update on the exif data? Found another Canon APS-C shot in Aperture Priority where exif shows correctly. Both my XSi & 7D show "auto" - Thanks...

    http://silvex.smugmug.com/Landscapes/Huntington-Beach-Pier/3592907_ksBNT#704434418_X7sBk
    We'll see what might be done but it is how Canon reports it in their EXIF:

    http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale/634937_G88Gj#104246074_2sxSN
    Andy

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