Problems Uploading

Tim Kirkwood

I did some searches, did not see anyone with this issue.

I am trying to upload to a gallery using the simple Java uploader. I have the most recent Java installed.

The upload bar looks to upload quickly then it says Verifying. After a few mins of Verifying, it moves the file to error and proceeds to the next file with the same results.

Have tried FF and IE with same results.

Thanks Guys
Tim
P.S. Its www.KirkwoodPhotography.com

denisegoldberg

Does the upload log give you a clue as to the cause of the problem? If you haven't looked for it before, the log can be accessed from the Stats tab in your control panel.

http://www.smugmug.com/help/control-panel

--- Denise

Andy

Tim, your upload log http://www.kirkwoodphotography.com/homepage/uploadlog.mg shows that you had some communications issues. Typically, these are fixed by a reset of the router & cable modem. Try that, then upload again. If it persists, please write our helpdesk and we'll sort you out from there, thanks.

Tim Kirkwood

Ok thanks Andy. I will look into that and report back.

Tim Kirkwood

Andy,

I have reset my modem and router. Still having the same results. I don't have trouble uploading files to any other sites such as twitpic, youtube, facebook, etc... So What can be done to correct this issue?


Thanks
Tim

Andy

Tim Kirkwood wrote:

Andy,

I have reset my modem and router. Still having the same results. I don't have trouble uploading files to any other sites such as twitpic, youtube, facebook, etc... So What can be done to correct this issue?


Thanks
Tim

Hi Tim, "If it persists, please write our helpdesk and we'll sort you out from there, thanks."

Thanks!