Safari & cart problem

chrismoore

This morning I attempted to order 3 photos while logged in to safari. I selected a quantity of "1" for a photo and then continued browsing to do the same for the two others. Each time the cnut interface appeared, my cart was empty and dud not contain the prints I had just added. This happened regardless of which photos I selected. I was able to order/checkout just fine in Firefox.
Thanks

Andy

Hi Chris, the cart is working fine for us in Safari. Please make sure you have cookies and 3rd party cookies enabled in Safari. If this persists, please write our Support Heroes with details.

thaKing

this happened recently with a client ordering cards...figured it was an issue with Safari on Mac, as she was able to purchase by going on a PC with IE...i'll keep an eye out and if it happens again, i'll alert the SH...

ivar

Safari & cart problem
For some reason Safari doesn't want to let my buy prints. This is for Safari on Snow Leopard only, it seems.

Go to a SmugMug site that allows the purchasing of prints. Example.

Select a photo and click on 'buy' and 'this photo'. Select a random product(s) and amount(s).
Double check at the bottom that you have products selected and in your cart (it should say something like "your cart: X item(s) for $YYY.YY").
Click 'checkout'. The cart tells me its empty, even though there should be products in it.

I've been able to reproduce this problem 100% of the time on two different macbooks running Safari 4.0.4, on OSX 10.6.2
I checked on my iMac with OSX 10.5.8 and it works fine there (no problem). All 3 machines have the latest mac software updates. I have tried it also with a completely reset Safari (empied cache, cookies, history, etc...) and the problem is still present.

I have tried purchasing from both custom domain and SmugMug domain, it did not seem to matter.
On the same machines, FF has no problems.

alacranera

I'm running Safari 4.0.3 on OS 10.6.1. I also cannot put anything in the shopping cart.

rainforest1155

Hi Ivar,

Good to hear from you! Hope all is well.

I checked this with Doc (Snow Leopard and 4.0.4 Safari) and we can only reproduce this (after clearing all cookies) if you have set the cookie setting to 'only from sites I visit'. But for cookies to work properly on SmugMug, you have to have the cookies setting to 'always' (especially, if you're using a custom domain).

If changing the setting didn't help can you clear your cookies and give it another try?

If you still have problems, also try it in this gallery.

Cheers,
Sebastian

timnosenzo

I am having this issue as well.

I haven't had this issue before, and I have always had my cookies to accept only from sites I visit. This is the default setting from Apple, will I really need to explain to everyone who tries to purchase photos from me with a Mac that they need to change their browser settings?

Andy

timnosenzo wrote:

I am having this issue as well.

I haven't had this issue before, and I have always had my cookies to accept only from sites I visit. This is the default setting from Apple, will I really need to explain to everyone who tries to purchase photos from me with a Mac that they need to change their browser settings?

It's always been this way, forever with Safari - see our help page on cookies - http://www.smugmug.com/help/cookies click the Safari link.

I'm really sorry but 3rd party cookies must be enabled, since you have your site (your custom domain) and our shopping cart.

ivar

My bad, sorry. I could have sworn that issue didn't exist anymore.

timnosenzo

Andy wrote:

It's always been this way, forever with Safari - see our help page on cookies - http://www.smugmug.com/help/cookies click the Safari link.

I'm really sorry but 3rd party cookies must be enabled, since you have your site (your custom domain) and our shopping cart.

Wow, that's *very* disappointing.

I'm surprised that after 2.5 years with SmugMug, I've never noticed this... and I always use Safari, and I always have it on the default cookie setting.

timnosenzo

Looks like there's a few more people having this issue all of a sudden

http://www.dgrin.com/showthread.php?t=152858

http://www.dgrin.com/showthread.php?t=152668

docwalker

We thought it was fixed as well. Our guys are working on it. You should not have to change the setting. But for now either use Firefox, or change the setting to get it to work.

bwg

docwalker wrote:

We thought it was fixed as well. Our guys are working on it. You should not have to change the setting. But for now either use Firefox, or change the setting to get it to work.

I'm not exactly sure what happened. I swore this was working w/default cookie settings. The code paths that deal with cart cookies havent changed so i'm really stumped. I'm looking into it. This is only when buying from a custom domain btw. Buying from a name.smugmug.com site works correctly.

Andy

timnosenzo wrote:

Wow, that's *very* disappointing.

I'm surprised that after 2.5 years with SmugMug, I've never noticed this... and I always use Safari, and I always have it on the default cookie setting.

Yeah, it appears I may be wrong (!)
Bigwebguy's looking into it.

Thanks for your patience!

ivar

bigwebguy wrote:

I'm not exactly sure what happened. I swore this was working w/default cookie settings.

That's what I thought.... well, at least it's not me this time who was wrong (but Andy)

Nimai

Could a message be added to the checkout process for Safari users and custom domain account that advises them what to do? I have had several inquiries about this problem since I started using my own domain name.

Nimai

bigwebguy wrote:

I'm not exactly sure what happened. I swore this was working w/default cookie settings. The code paths that deal with cart cookies havent changed so i'm really stumped. I'm looking into it. This is only when buying from a custom domain btw. Buying from a name.smugmug.com site works correctly.

One way to get around this might be to use POST the shopping cart contents when switching from customdomain.com to secure.smugmug.com and then write a new cookie using the smugmug domain name.

chrismoore

This just happened again. I JUST reset safari, cleared all cookies, cache, etc. I added an item to the cart and clicked checkout, and the cart was empty. Did it several times and same thing. So I ordered from Firefox and it worked fine.

rainforest1155

chrismoore wrote:

This just happened again. I JUST reset safari, cleared all cookies, cache, etc. I added an item to the cart and clicked checkout, and the cart was empty. Did it several times and same thing. So I ordered from Firefox and it worked fine.

Actually, you have to check your Safari cookie settings. Resetting Safari won't help to ensure you have the correct cookie settings. You need to set Safari to always accept cookies - not only from sites you navigate to. It's shown here how you have to set your Safari.

I hope this helps,
Sebastian

chrismoore

rainforest1155 wrote:

Actually, you have to check your Safari cookie settings. Resetting Safari won't help to ensure you have the correct cookie settings. You need to set Safari to always accept cookies - not only from sites you navigate to. It's shown here how you have to set your Safari.

I hope this helps,
Sebastian

Are there any security considerations for accepting cookies from all sites?I'm worried that potential customers who do not know this as a fix will get frustrated seeing their cart continuously being empty and choose not to place an order. is there any way to address this?Most Mac users I know have their cookie settings enabled only for visited sites.

thaKing

here are the concerns with cookies: http://en.wikipedia.org/wiki/HTTP_cookie#Drawbacks_of_cookies

not sure about safari, but in firefox there is an option to delete the cookies whenever the browser is closed...

jfriend

thaKing wrote:

here are the concerns with cookies: http://en.wikipedia.org/wiki/HTTP_cookie#Drawbacks_of_cookies

not sure about safari, but in firefox there is an option to delete the cookies whenever the browser is closed...

The only other alternative besides cookies is that you have to make the buyer register with Smugmug before buying and then log back in to that registration every time they want to see their cart. People generally consider forcing a site registration (username and password) to be too big an obstacle to just buy a few photos. That's why Smugmug uses cookies.

timnosenzo

chrismoore wrote:

Most Mac users I know have their cookie settings enabled only for visited sites.

Myself included, and I used to be able to use the SmugMug cart without any issues. Now it's broken.

http://www.dgrin.com/showthread.php?t=152803

I wish they would fix it, not every potential customer out there knows what a cookie is, or how to set it, or whatever. They could just get frustrated and leave.

Andy

timnosenzo wrote:

Myself included, and I used to be able to use the SmugMug cart without any issues. Now it's broken.

http://www.dgrin.com/showthread.php?t=152803

I wish they would fix it, not every potential customer out there knows what a cookie is, or how to set it, or whatever. They could just get frustrated and leave.

Hey Tim, we think Apple's changed something, Bigwebguy has posted that he's attempting to get around this. We'll surely post in release notes when we do. You'll want to subscribe to our Release Notes blog, so that you don't miss a single update from SmugMug http://blogs.smugmug.com/release-notes/ at the bottom, there's a link for Entries (RSS) - put that in your favorite feed reader.

I'm sorry for the hassle.

TxTortoise

Safari Cart working w/Site Visited Cookies Only
Logged out of account
Mac 10.6.2
Safari 4.0.4
Cookies set for only sites I visit

FWIW, using the above config my cart collects all photos purchased during the session, as I bounce in and out of the cart across galleries.

I then closed the browser, relaunched to SmugMug and opened my cart and the photos are still there.

Andy

TxTortoise wrote:

Logged out of account
Mac 10.6.2
Safari 4.0.4
Cookies set for only sites I visit

FWIW, using the above config my cart collects all photos purchased during the session, as I bounce in and out of the cart across galleries.

I then closed the browser, relaunched to SmugMug and opened my cart and the photos are still there.

Hi, exactly what site link are you purchasing photos from? Please post it. Thanks!

TxTortoise

Safari & Smug Cart

Andy wrote:

Hi, exactly what site link are you purchasing photos from? Please post it. Thanks!

Just my site Andy, I guess I could have shopped from yours, but figured you didn't need the sales. ;-)

http://www.ralphmawyerphotography.com/

UPDATE: Just realized you may be looking for the transaction history, though I ultimately cleared the cart.

I believe it was from this gallery at first.
http://www.ralphmawyerphotography.com/Sports/Basketball-2009/Boerne-Champion-v-Floresville/10590299_vRRRK#736907722_82jRQ

twincitiesphoto

Good to see this posting - I had a customer have this same issue when they tried to do a digital download yesterday - the cart was always empty.

Will monitor this topic for updates, as well as the release notes.

infernoblitz

Any word on this? I'm still experiencing cart issues with Safari using my own domain name.

dstith

Another customer having issues using a MAC
This one is Mac Mini with a Firefox browser.

TxTortoise

Guess I jinxed myself. Cart is now failing in both Safari and Firefox. Safari set for "only sites I visit"

Glad it's not football season, but hope fix is in the works as this must have been broken with one of the recent Apple updates, as it's worked for years.

TxTortoise wrote:

Logged out of account
Mac 10.6.2
Safari 4.0.4
Cookies set for only sites I visit

FWIW, using the above config my cart collects all photos purchased during the session, as I bounce in and out of the cart across galleries.

I then closed the browser, relaunched to SmugMug and opened my cart and the photos are still there.