Problem with Metal Print

Candid Arts

So I ordered some metal prints for Christmas presents. I just got them in the mail today. The prints themselves are excellent. They look amazing. Problem is this:

On one of the photos, it is landscape orientated, and the back foam mounting piece is mounted for a portrait photo.

Don't know what to do...Christmas is Friday...

I was going to call SM tomorrow, but figured I'd get the ball rolling by posting this.

Thanks.

denisegoldberg

If it were me, I would contact Smug directly if I had a problem with an order (rather than posting in the forum).

http://www.smugmug.com/help/emailreal

--- Denise

Andy

denisegoldberg wrote:

If it were me, I would contact Smug directly if I had a problem with an order (rather than posting in the forum).

http://www.smugmug.com/help/emailreal

--- Denise

always always always contact our heroes directly with order issues. The forum is for stuff that isn't so immediate and so personal.

Thanks!

Candid Arts

Andy wrote:

always always always contact our heroes directly with order issues. The forum is for stuff that isn't so immediate and so personal.

Thanks!

yes yes yes. I haven't had any issues in so long I forgot about the amazing email coresspondence from smugmug. Thanks for the link. It's all taken care of.