Is smugmug up?

ghealyghealy Registered Users Posts: 247 Major grins
edited December 23, 2009 in SmugMug Support
Have been trying to connect to my site (ghealy.smugmug.com) for the past 30 minutes and all I receive is this message:

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.5f2503f.1261616040.0



Is it me or is there something wrong with Smuggie?
--Gene

My galleries: http://ghealy.smugmug.com
My Blog: http://photosbyhealy.blogspot.com

Comments

  • Hyper-PerformanceHyper-Performance Registered Users Posts: 16 Big grins
    edited December 23, 2009
    I'm having the same issue
  • catspawcatspaw Registered Users Posts: 1,292 Major grins
    edited December 23, 2009
    ditto, but seems resolved now.

    EDIT : nevermind, now I'm getting read-only messages.
    //Leah
  • ajpnphotoajpnphoto Registered Users Posts: 30 Big grins
    edited December 23, 2009
    Yeah I have the :D site down messsage.

    It was up 10 minutes ago... at least for me
  • stuntfotostuntfoto Registered Users Posts: 52 Big grins
    edited December 23, 2009
    Im getting a site down message too... Says they're "investigating the site"
    ajpnphoto wrote:
    Yeah I have the :D site down messsage.

    It was up 10 minutes ago... at least for me
    I shoot Stunts Models and Nightclubs! http://www.stuntfoto.com
  • catspawcatspaw Registered Users Posts: 1,292 Major grins
    edited December 23, 2009
    click through the prompt to http://smugmug.wordpress.com/ to track progress as needed
    //Leah
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited December 23, 2009
    she's down Jim!

    Must be an overload from so many people ordering emergency christmas cards. ":)
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • RBrogenRBrogen Registered Users Posts: 1,518 Major grins
    edited December 23, 2009
    2009 has not been a good technical year for SM...let us hope Santa brings a stable network for Christmas.
    Randy Brogen, CPP
    www.brogen.com

    Member: PPA , PPANE, PPAM & NAPP
  • catspawcatspaw Registered Users Posts: 1,292 Major grins
    edited December 23, 2009
    RBrogen wrote:
    2009 has not been a good technical year for SM...let us hope Santa brings a stable network for Christmas.

    well, per the status blog, we can blame this one on Amazon :cry
    //Leah
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 23, 2009
    catspaw wrote:
    well, per the status blog, we can blame this one on Amazon :cry
    Too soon to blame anything on anyone, we'll have more news as we get it.
    Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • JovesJoves Registered Users Posts: 200 Major grins
    edited December 23, 2009
    catspaw wrote:
    well, per the status blog, we can blame this one on Amazon :cry
    Well I dont see why the site should be connected to Amazon can someone explain this one to me. Seems the site should be on its own server.
    I shoot therefore Iam.
    http://joves.smugmug.com/
  • ajpnphotoajpnphoto Registered Users Posts: 30 Big grins
    edited December 23, 2009
    Andy wrote:
    Too soon to blame anything on anyone, we'll have more news as we get it.
    Thanks!

    If you're in the car on the way to a gunfight you're just as guilty as the driver... unless you're a hostage of course.
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited December 23, 2009
    Andy wrote:
    Too soon to blame anything on anyone, we'll have more news as we get it. Thanks!
    I'm sure we can pin something on Andy... deal.gif


    Anyone for a game of pin the print on the photographer while we wait? mwink.gif
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited December 23, 2009
    Joves wrote:
    Well I dont see why the site should be connected to Amazon can someone explain this one to me. Seems the site should be on its own server.
    SM caches the 'hot' images and does other video processing using it's own gear, but the bulk of the images are stored on Amazon's S3 service.
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • catspawcatspaw Registered Users Posts: 1,292 Major grins
    edited December 23, 2009
    Joves wrote:
    Well I dont see why the site should be connected to Amazon can someone explain this one to me. Seems the site should be on its own server.

    Read the status blog. It has to do with the infrustrat....erm, infrastructure through Amazon. It's caused problems in the past, as Andy said it may or may not be the cause this time. I know other online sites are having issues right now, so there's something out there going on.

    (and I apparently have too many 'net dependent friends to know this)
    //Leah
  • catspawcatspaw Registered Users Posts: 1,292 Major grins
    edited December 23, 2009
    tentatively, it looks up (personal sites and smugmug)
    //Leah
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited December 23, 2009
    catspaw wrote:
    I know other online sites are having issues right now, so there's something out there going on.
    which ones?
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 23, 2009
    We're back.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited December 23, 2009
    There's an obvious processing backlog that's causing delay to loaded images being revealed, but time will fix that. thumb.gif
    Joves wrote:
    Seems the site should be on its own server.
    That's nuts IMHO!
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • catspawcatspaw Registered Users Posts: 1,292 Major grins
    edited December 23, 2009
    W.W. Webster wrote:
    That's nuts IMHO!

    Well, it is called a NET and a WEB for a reason :) it's not a mystery land of individual servers like islands thumb.gif
    //Leah
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 23, 2009
    Joves wrote:
    Well I dont see why the site should be connected to Amazon can someone explain this one to me. Seems the site should be on its own server.
    Hi Joves, we use Amazon for a large part of our infrastructure - it keeps your images safe (multiple copies) and served up fast (multiple locations). And saves us money along the way also - and they, can handle the massive amount of storage much, much better than we can.

    If you'd like to learn more, read our CEO's blog, http://blogs.smugmug.com/don and just plug 'amazon' into the search box there - tons of stuff on how we use Amazon to give you the best photo sharing anywhere!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SheafSheaf Registered Users, SmugMug Product Team Posts: 775 SmugMug Employee
    edited December 23, 2009
    It wasn't specifically Amazon's problem. UltraDNS, the DNS provider for a number of very large sites like Walmart.com, SalesForce.com, and Expedia.com as well as Amazon.com, came under fire from a DDoS attack. Unfortunately, large-scale DDoS attacks are nearly impossible to combat and this one hit pretty hard. Details here.

    As far as why we use Amazon, there are a number of great reasons. One of the most important is that our business has gigantic peaks in traffic followed by long troughs. We get hammered Sunday night and then part of Monday as people upload photos from weekend shoots. To handle that load without Amazon, we would have to scale up immensely for it and then have those machines sitting mostly idle during large portions of the rest of the week.

    With Amazon, we simply pay for the computing power when we need it and don't pay for it when we don't. At 3AM on Thursday morning we have a small fraction of the computing power that we do on Sunday night. Besides, Amazon has a better uptime for those components than we did when we handled it ourselves years ago.
    SmugMug Product Manager
Sign In or Register to comment.