Sort feature broken

npudarnpudar Registered Users Posts: 39 Big grins
edited December 25, 2009 in SmugMug Support
The "Sort" feature crashes my browser. When I try to run:
Tools -> Arrange -> Sort

I get a cascading series of pop-up windows reporting some sort of error. They just keep popping up and I have to invoce the Task Manager to shut down Internet Explorer. It used to work fine for me inthe past, and just recently started to do this repeatedly.

Is this a known issue?

Thanks,
Nick

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 25, 2009
    Hi, I cannot replicate - can you please give the exact link where this happens on your site (which specific gallery?) and also, which specific version of IE and operating system?
    Andy

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  • npudarnpudar Registered Users Posts: 39 Big grins
    edited December 25, 2009
    Andy wrote:
    Hi, I cannot replicate - can you please give the exact link where this happens on your site (which specific gallery?) and also, which specific version of IE and operating system?

    Andy,
    I use Windows XP, Service Pack 3, and Internet Explorer 8.0.6001.18702.
    I grabbed a screenshot of the error reported, and have attached it here.
    This error occurs from any gallery, and I have been having this issue for a few weeks now. Today was my first opportunity to inform you of it.
    Thanks,
    Nick
  • npudarnpudar Registered Users Posts: 39 Big grins
    edited December 25, 2009
    I also just did a search on RoboForm.com, and it appears to be some sort of Password form filler/manager. this is nothing that I am familiar with, and if it is on my computer and not part of SmugMug, then I do not know how it got on my computer. Is it part of SmugMug?
    Thanks,
    Nick
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 25, 2009
    npudar wrote:
    I also just did a search on RoboForm.com, and it appears to be some sort of Password form filler/manager. this is nothing that I am familiar with, and if it is on my computer and not part of SmugMug, then I do not know how it got on my computer. Is it part of SmugMug?
    Thanks,
    Nick
    Not part of SmugMug at all. Try using a cleaner program and remove roboform from your system, and let us know if that helps. I'm really sorry this is happening to you!
    Andy

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  • npudarnpudar Registered Users Posts: 39 Big grins
    edited December 25, 2009
    getting closer...
    Andy,

    After some additional digging, I found that RoboForm is an online "form filling" technology that is part of my credit card company's Account Number Generator software. The software is called "ShopSafe" and it was developed by FIA Card Services and Orbiscom. This software services my Charles Schwab Visa Card.

    I learned that RoboForm does know of the bug, and that they have generated a fix, and that it has been shared with their customers. I guess the bug fix has not yet been incorporated into the ShopSafe software's latest version.

    Since I buy a lot of stuff online, I do need to use the software. Unfortunately, it has some bad interaction with SmugMug's "Sort" feature. Fortunately, I discovered today that I can also sort through the Tools -> Arrange -> Arrange Photos -> Quick Sort command. So, I'm ok after all.

    Thanks for your prompt attention.

    Nick
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