Can't view photos

momofno2

I am totally lost here. I am not able to view the actual photos on the gallery pages. No errors or anything, just like the photos aren't there. I can see everything on the previous pages, and I can see the photos if I use my son's computer. I assume it is a setting somewhere on my system that I need to change, but I can't find anything. Can anyone help me?

Phyxius

Hi,

My name is Christina and I'm a support hero here at SmugMug.

Usually when you can't view photos on your computer the browser's cache or cookies is to be blamed. Generally clearing the cache and cookies will fix this immediately. If you're not sure how just let us know which operating system and browser you're using and we'll post step-by-step directions.

We're Standing By,
Christina

momofno2

that did not help. I can't understand what's going on. I can see photos on the index pages, but not on the actual gallery page...I just want to look at some pictures..is there anything else I can try?

Phyxius

momofno2 wrote:

that did not help. I can't understand what's going on. I can see photos on the index pages, but not on the actual gallery page...I just want to look at some pictures..is there anything else I can try?

I'm sorry that the usual, easy fix didn't work. Could you please check the following two links:

#1. http://phyxius.smugmug.com/Other/slideshow/9077027_9ZY8L#528578182_2UHyQ

#2.
http://phyxius.smugmug.com/Other/slideshow/9077027_9ZY8L/1/528578182_2UHyQ/Medium

If the photo in #2 shows, but you can't see the photo in #1, it might be
that you have a kind of anti-virus, firewall, ad-blocking or internet
security software that is blocking our javascript. Try to temporarily
disable any such software and see if that allows you to view the photo
in link #1.

In this case, you would need to add *.smugmug.com to your security
software's list of trusted pages. If you don't know on how to do that,
please let us know what software you are using. Also check the tray area
next to the clock in your taskbar for any running programs and list them
all to us.

-Christina

momofno2

thanks for your help...what exactly do you need?
I am using IE8 browser, but I have used firefox also with the same results. I use CA Security system foa firewall and intivirus/spyware etc...

rolette

I've had 2 people report similar problems when trying to view my galleries from their computers. Doesn't seem to be tied to IE8 as far as I can tell.

You might try installing the latest version of Adobe Flash. In both cases, that was the last thing I suggested before they stopped asking questions. Not sure that's what fixed it, but in at least one case, they ended up using the photo for their Christmas card, so they eventually were able to download pics.

Good luck!
Jay

Andy

momofno2 wrote:

thanks for your help...what exactly do you need?
I am using IE8 browser, but I have used firefox also with the same results. I use CA Security system foa firewall and intivirus/spyware etc...

Momo, a link to your site please?

Andy

rolette wrote:

I've had 2 people report similar problems when trying to view my galleries from their computers. Doesn't seem to be tied to IE8 as far as I can tell.

You might try installing the latest version of Adobe Flash. In both cases, that was the last thing I suggested before they stopped asking questions. Not sure that's what fixed it, but in at least one case, they ended up using the phoito for their Christmas card, so they eventually were able to download pics.

Good luck!
Jay

it is very rare someone doesn't have flash - < 1% of the time. Glad they are sorted!

To all: please please write our Support Heroes and let us help you directly from the help desk, anytime you have a viewing issue like this. Thanks!

Edit: like this customer did: http://twitter.com/DanielLanton/status/7215251347

rolette

Andy wrote:

it is very rare someone doesn't have flash - < 1% of the time.

Andy,

I know there are certain operations that can't be done without Flash (getting links for example), but previously it wasn't required to look at photos. Is Flash now a requirement to view SM?

FWIW, the reason I knew about the some-things-work, some-things-don't relative to flash is from using 64-bit Vista. I ended up having to straddle between 2 browsers when using SM:

* FF so I can use ICC color profiles and see photos correctly in my browser.
* 32-bit version of IE so I can use the parts of SM written in flash (since Adobe doesn't - or at least didn't - have a 64-bit version).

Thanks,
Jay

Andy

rolette wrote:

Andy,

I know there are certain operations that can't be done without Flash (getting links for example), but previously it wasn't required to look at photos. Is Flash now a requirement to view SM?

No, not unless the gallery owner defaults to Slideshow mode, or if the viewer sets the style to Slideshow on their own.

momofno2

guys, thanks...this is the site I am trying to see
http://www.allisonfowlerphotography.com/Children/Logan/10780756_6Nef2#751544640_HgTij
but I can't view any other galleries either. I have tried installing the latest version of Adobe Flash, but I will try again.

Andy

momofno2 wrote:

guys, thanks...this is the site I am trying to see
http://www.allisonfowlerphotography.com/Children/Logan/10780756_6Nef2#751544640_HgTij
but I can't view any other galleries either. I have tried installing the latest version of Adobe Flash, but I will try again.

yeah, you've got something blocking us. Please write our Support Heroes with details and let us help you directly from the help desk. Thanks!

momofno2

I tried the link you suggested also, the page would not load..
it would be nice to view this user's issue and fix...

Andy wrote:

it is very rare someone doesn't have flash - < 1% of the time. Glad they are sorted!

To all: please please write our Support Heroes and let us help you directly from the help desk, anytime you have a viewing issue like this. Thanks!

Edit: like this customer did: http://twitter.com/DanielLanton/status/7215251347

Andy

momofno2 wrote:

I tried the link you suggested also, the page would not load..
it would be nice to view this user's issue and fix...

here is our email address:



thanks.