Smugmug Outage?

Jeremy WinterbergJeremy Winterberg Registered Users Posts: 1,233 Major grins
edited January 2, 2010 in SmugMug Support
Smugmug is down? :scratch just wondering whats going on. :cry
Jer

Comments

  • timk519timk519 Registered Users Posts: 831 Major grins
    edited January 2, 2010
    That's what the front page says. ..... :cry
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  • Jeremy WinterbergJeremy Winterberg Registered Users Posts: 1,233 Major grins
    edited January 2, 2010
    timk519 wrote:
    That's what the front page says. ..... :cry
    It also says it when I try to go to my site... I was going to link someone to my portfolio, but it would do no good to them now. Glad I checked my link before sending it to them.
    Jer
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited January 2, 2010
    There's a blog you can watch here: http://smugmug.wordpress.com/
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2010
    Sorry for the brief hassle folks, it's all fixed and better now. As always, http://smugmug.wordpress.com for updates!
    Andy

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  • Jeremy WinterbergJeremy Winterberg Registered Users Posts: 1,233 Major grins
    edited January 2, 2010
    timk519 wrote:
    There's a blog you can watch here: http://smugmug.wordpress.com/

    ahh.. thanks, although, that information doesn't really help alot.

    Anyways, I have photos to edit from an engagement shoot I just got done with. I'm not going to worry about this right now (I will when I need to upload them though!). But, any answers from the SmugMug team would be cool.

    I wonder if I can still upload with Star*Explorer? hmmm... maybe
    Jer
  • Jeremy WinterbergJeremy Winterberg Registered Users Posts: 1,233 Major grins
    edited January 2, 2010
    Andy wrote:
    Sorry for the brief hassle folks, it's all fixed and better now. As always, http://smugmug.wordpress.com for updates!

    Awesome, thanks Andy!
    Jer
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited January 2, 2010
    Andy wrote:
    Sorry for the brief hassle folks, it's all fixed and better now. As always, http://smugmug.wordpress.com for updates!
    What happened?
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  • papajaypapajay Registered Users Posts: 441 Major grins
    edited January 2, 2010
    timk519 wrote:
    There's a blog you can watch here: http://smugmug.wordpress.com/

    Is this strange, or is it something I'm not doing correctly?....I followe this link and there was a current post about the outage (but no post about it already being corrected as of Andy's subsequent Dgrin posts).

    What I thought was strange is that I subscribed to the RSS feed for SmugMug Status Updates, which I checked and rechecked in the past few moments, and I don't find this current post about the outage in that feed...seems like it ought to be there.
  • Jeremy WinterbergJeremy Winterberg Registered Users Posts: 1,233 Major grins
    edited January 2, 2010
    papajay wrote:
    Is this strange, or is it something I'm not doing correctly?....I followe this link and there was a current post about the outage (but no post about it already being corrected as of Andy's subsequent Dgrin posts).

    What I thought was strange is that I subscribed to the RSS feed for SmugMug Status Updates, which I checked and rechecked in the past few moments, and I don't find this current post about the outage in that feed...seems like it ought to be there.

    It says that it was fixed.
    Smugmug Status Updates Page wrote:
    1/2/10 – Site offline

    We’re investigating a problem with the site. We hope to be back online shortly. Sorry about the inconvenience!
    14:15 PST – We found and fixed the problem, everything should be back online. Sorry again!

    As to the RSS feed, I don't use RSS feeds, so I'm not subscribed to that and cannot comment. thumb.gif

    I'm interested as to what the problem was too.
    Jer
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2010
    Jeremy Winterberg wrote:
    But, any answers from the SmugMug team would be cool.
    I'm not sure what more we can say, other than 'we're back up' which we did say hours ago on our official Status blog, the http://smugmug.wordpress.com
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2010
    papajay wrote:
    ...seems like it ought to be there.

    headscratch.gif

    20100103-td3g72jai5r79pjse4emwmp1u3.jpg
    Andy

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  • timk519timk519 Registered Users Posts: 831 Major grins
    edited January 2, 2010
    Andy wrote:
    I'm not sure what more we can say, other than 'we're back up' which we did say hours ago on our official Status blog, the http://smugmug.wordpress.com
    You can tell us why the site went down.
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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited January 2, 2010
    papajay wrote:
    Is this strange, or is it something I'm not doing correctly?....I followe this link and there was a current post about the outage (but no post about it already being corrected as of Andy's subsequent Dgrin posts).

    What I thought was strange is that I subscribed to the RSS feed for SmugMug Status Updates, which I checked and rechecked in the past few moments, and I don't find this current post about the outage in that feed...seems like it ought to be there.
    It is possible that your feed reader doesn't handle things well when Smugmug edits a posting rather than adds a new posting. When Smugmug said that it was fixed, they didn't make a new post. They edited a previous post with the info that it was now fixed. Some feed readers might not pick up the edit. Certainly if you look at it directly in WordPress, you will see the current status.
    --John
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2010
    timk519 wrote:
    You can tell us why the site went down.
    Hey Tim, sometimes even I don't know - especially on a holiday weekend.

    When Don & Ops have something important to say about an outage, they do so on the Status Blog (and have, many times in the past).

    Thanks!
    Andy

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