Problems uploading pictures

flyingdutchieflyingdutchie Registered Users Posts: 1,286 Major grins
edited January 3, 2010 in SmugMug Support
Hello SmugMug,

I have trouble uploading (small) PNG files. The log gives me this message for a whole bunch of images that i tried to upload:

device25.png ... /!\ Tried and failed 10 times :( ... 755784746 ... 2010-01-02 17:20:57 PST ... Error


7 out of the 28 png images i tried to upload failed this way. The other 21 did fine and were processed almost immediately.

I tried to upload the failed ones again, but these 7 just won't upload successfully.
I can't grasp the notion of time.

When I hear the earth will melt into the sun,
in two billion years,
all I can think is:
    "Will that be on a Monday?"
==========================
http://www.streetsofboston.com
http://blog.antonspaans.com

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2010
    Anton, longtime no talk.
    What uploader? What browser and platform?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • flyingdutchieflyingdutchie Registered Users Posts: 1,286 Major grins
    edited January 2, 2010
    Andy wrote:
    Anton, longtime no talk.
    What uploader? What browser and platform?

    Hi Andy,

    It's been a while :)
    Happy New Year.

    I used the Java uploader under Windows 7 64 bit, IE 8.
    It also failed using the 'no frills' uploader (using old fashioned http-post file-upload).
    I can't grasp the notion of time.

    When I hear the earth will melt into the sun,
    in two billion years,
    all I can think is:
        "Will that be on a Monday?"
    ==========================
    http://www.streetsofboston.com
    http://blog.antonspaans.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2010
    Do you use AVG9? if so, turning off the "AVG Active Surf shield" should help.

    Here's how to do that:
    1. http://photos.smugmug.com/photos/723942071_xHNax-O.jpg
    2. http://photos.smugmug.com/photos/723937773_cZLmX-O.jpg
    3. http://photos.smugmug.com/photos/723937785_vA4DS-O.jpg

    if not, then pls please write our Support Heroes and let us help you directly from the help desk. Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • flyingdutchieflyingdutchie Registered Users Posts: 1,286 Major grins
    edited January 3, 2010
    Andy wrote:
    Do you use AVG9? if so, turning off the "AVG Active Surf shield" should help.

    Here's how to do that:
    1. http://photos.smugmug.com/photos/723942071_xHNax-O.jpg
    2. http://photos.smugmug.com/photos/723937773_cZLmX-O.jpg
    3. http://photos.smugmug.com/photos/723937785_vA4DS-O.jpg

    if not, then pls please write our Support Heroes and let us help you directly from the help desk. Thanks!

    I don't have AVG installed. I used Windows Security Essentials. I wonder if anything is wrong/off with the actual images that failed. The other images uploaded fine.

    I just tried again this morning, and the failing images are failing again.
    I can't grasp the notion of time.

    When I hear the earth will melt into the sun,
    in two billion years,
    all I can think is:
        "Will that be on a Monday?"
    ==========================
    http://www.streetsofboston.com
    http://blog.antonspaans.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 3, 2010
    Anton, something wrong with these pngs. Exactly how did you make them? I can't open 'em in Photoshop:

    20100103-m6mjds2xhk6fqdpwmqsb7s6q7b.jpg

    That's why they won't upload, I'm sure :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • flyingdutchieflyingdutchie Registered Users Posts: 1,286 Major grins
    edited January 3, 2010
    Andy wrote:
    Anton, something wrong with these pngs. Exactly how did you make them? I can't open 'em in Photoshop:

    20100103-m6mjds2xhk6fqdpwmqsb7s6q7b.jpg

    That's why they won't upload, I'm sure :(

    Thanks!

    Every image-editing/viewing program i tried could show these pictures correctly. Except for photoshop, i now found out: I just tried it on my machine and photoshop was choking on these 7 images.

    I loaded them into Windows Paint and just did a 'Save' to re-save them without any changes. This allowed them to be shown in Photoshop as well.

    These images were generated by the Screenshot facility of the Android plugin under Eclipse.
    I can't grasp the notion of time.

    When I hear the earth will melt into the sun,
    in two billion years,
    all I can think is:
        "Will that be on a Monday?"
    ==========================
    http://www.streetsofboston.com
    http://blog.antonspaans.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 3, 2010
    flyingdutchie wrote:
    Thanks!

    Every image-editing/viewing program i tried could show these pictures correctly. Except for photoshop, i now found out: I just tried it on my machine and photoshop was choking on these 7 images.

    I loaded them into Windows Paint and just did a 'Save' to re-save them without any changes. This allowed them to be shown in Photoshop as well.

    These images were generated by the Screenshot facility of the Android plugin under Eclipse.
    OK - well, that's the culprit, some sort of non-standard thing in the file, but I'm not sure what. I couldn't open 'em in PS.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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