problems with login

gaurawa

site: www.ashimayadava.com

When logged in, the site sporadically fails to recognize I am logged in and won't come up with site editing/maintenance options. Refreshing doesn't help. I removed all the customizations and it seemed to work fine. Put the customization back and it still worked. But again having issues today.

could the customization be a problem ?

any help with this is appreciated.

thanks,
Gaurawa

nipprdog

http://dgrin.com/showthread.php?t=146223

Good luck!

Andy

nipprdog wrote:

http://dgrin.com/showthread.php?t=146223

Good luck!

this issue was fixed and dealt with a long time ago. If you are still having issues, please write our Support Heroes with all the details and let us help you directly from the help desk. Thanks!

Andy

gaurawa wrote:

site: www.ashimayadava.com

When logged in, the site sporadically fails to recognize I am logged in and won't come up with site editing/maintenance options. Refreshing doesn't help. I removed all the customizations and it seemed to work fine. Put the customization back and it still worked. But again having issues today.

could the customization be a problem ?

any help with this is appreciated.

thanks,
Gaurawa

Link to your site please?

you must have cookies enabled, and when you login, you go to your site and simple refresh the page to set the cookie for your custom domain.

gaurawa

Andy wrote:

Link to your site please?

you must have cookies enabled, and when you login, you go to your site and simple refresh the page to set the cookie for your custom domain.

from the first post:

Originally Posted by gaurawa
site: www.ashimayadava.com

Yes, cookies are enabled. Also at times I have the logged-in options for the 'category view' but when I push into a gallery, I lose it.

edited to add. May be you need this ?

http://ashimayadava.smugmug.com/

Andy

gaurawa wrote:

from the first post:

Originally Posted by gaurawa
site: www.ashimayadava.com

Yes, cookies are enabled. Also at times I have the logged-in options for the 'category view' but when I push into a gallery, I lose it.

edited to add. May be you need this ?

http://ashimayadava.smugmug.com/

Hi, where are you logging in - if at smugmug.com, that's cool - then you go to www.ashimayadava.com after logging in, then refresh the page - you'll should get the homepage tools.

Again, be sure you have cookies fully enabled, thanks!

gaurawa

Andy wrote:

Hi, where are you logging in - if at smugmug.com, that's cool - then you go to www.ashimayadava.com after logging in, then refresh the page - you'll should get the homepage tools.

Again, be sure you have cookies fully enabled, thanks!

Yes, I log in at www.smugmug.com. When I go to www.ashimayadava.com and refresh, the behavior is not consistent. It will recognize the login at times and fail to do so as other times.

As for cookies, I have them set at -accept cookies and -accept cookies from third party.

gluwater

gaurawa wrote:

Yes, I log in at www.smugmug.com. When I go to www.ashimayadava.com and refresh, the behavior is not consistent. It will recognize the login at times and fail to do so as other times.

As for cookies, I have them set at -accept cookies and -accept cookies from third party.

Can you try logging in at http://www.ashimayadava.com/login.mg and see if that helps you?

What browser are you using? Also are you using any internet security programs that might be clearing your cookies?

JohanG

Hi. Exactly the same problem here.

I have sent an e-mail with more details to the support team. While they fix it :devbobo the solution is to login through https://secure.smugmug.com/login.mg?goTo=http%3A%2F%2Fwww.yoursite.com%2F (update the www.yoursite.com in the url with yours), et voilà!

gaurawa

seems to work fine now. No more issues. Thanks for your help.