The sh*t has got to stop.

MalteMalte Registered Users Posts: 1,181 Major grins
edited June 7, 2010 in SmugMug Support
I don't know, but i hope it's related to the latest video player "love". For a majority of my videos I now get this: "Oops, the video you've requested was not found"

http://malte.smugmug.com/Travel/Australia/Australia-2009/10616523_5AYvo#751328328_4nR8r-A-LB

Malte

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 14, 2010
    Malte, Shizam will stop by, I've asked him for comment. We'll get to the bottom of this, sorry for the hassle!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 14, 2010
    I think Shizam is still working on figuring out why this happens with videos in password protected galleries that have external links disabled. For now, enabling external links should help.

    Can you try that?

    Sebastian
    Sebastian
    SmugMug Support Hero
  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited January 14, 2010
    rainforest1155 wrote:
    I think Shizam is still working on figuring out why this happens with videos in password protected galleries that have external links disabled. For now, enabling external links should help.

    Can you try that?

    Sebastian

    Jupp, enabling links makes them come back.

    Malte
  • ShizamShizam Registered Users Posts: 418 Major grins
    edited January 14, 2010
    Malte wrote:
    Jupp, enabling links makes them come back.

    Malte

    Hey Malte,
    We're aware of a bug similar to the one you're reporting along the lines of what rainforest1155 mentioned but its looking more complicated than just enabling/disabling external links. We're workin' on it!

    Sam
    Ever hear of Optimus Zoom? Me either.
    SmugMug iOS Sorcerer
  • iklimoniklimon Registered Users Posts: 163 Major grins
    edited January 15, 2010
    Malte wrote:
    I don't know, but i hope it's related to the latest video player "love". For a majority of my videos I now get this: "Oops, the video you've requested was not found"

    http://malte.smugmug.com/Travel/Australia/Australia-2009/10616523_5AYvo#751328328_4nR8r-A-LB

    Malte

    I've got this same problem right now and mine don't utilize passwords.
    Ian Klimon
    www.klimon.com
  • MarcDMarcD Registered Users Posts: 1 Beginner grinner
    edited May 22, 2010
    Password-protected video with external links disabled
    I'm new here (just signed up yesterday), but have found the same issue. Posting here as it seems like the most relevant (somewhat) recent thread.

    With external links disabled, all my videos get the "Oops!" treatment (though a frame is pulled for the thumbnail). If I enable external links, then the videos all work. ne_nau.gif

    Marc
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited May 22, 2010
    Marc,

    Sorry about that. We did fix the problem for most users. But I am tracking down a few corner cases like you that are still seeing it. I was able to replicate it randomly yesterday. I am still trying to figure out exactly what the cause is. It seems related to the cookies but I cannot seem to get it to happen ever time I clear them. I hope to get this fixed soon.

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited May 23, 2010
    docwalker wrote: »
    Marc,

    Sorry about that. We did fix the problem for most users. But I am tracking down a few corner cases like you that are still seeing it. I was able to replicate it randomly yesterday. I am still trying to figure out exactly what the cause is. It seems related to the cookies but I cannot seem to get it to happen ever time I clear them. I hope to get this fixed soon.

    --Doc

    Well then count me in with the corner cases.

    malte.smugmug.com

    Malte
  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited June 7, 2010
    docwalker wrote: »
    Marc,

    Sorry about that. We did fix the problem for most users. But I am tracking down a few corner cases like you that are still seeing it. I was able to replicate it randomly yesterday. I am still trying to figure out exactly what the cause is. It seems related to the cookies but I cannot seem to get it to happen ever time I clear them. I hope to get this fixed soon.

    --Doc

    I still have this problem.

    Malte
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 7, 2010
    Malte wrote: »
    I still have this problem.

    Malte

    Please make sure you email our help desk ATTN: Doc with the links that are affected thanks Malte.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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