SM Down

timnosenzotimnosenzo Registered Users Posts: 405 Major grins
edited January 15, 2010 in SmugMug Support
I assume you guys know the site is down... but I don't see anything on the blog or here... so just in case. :help

smuggie-trip.jpg
connecticut wedding photographer
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Comments

  • jchinjchin Registered Users Posts: 713 Major grins
    edited January 15, 2010
    2009-01-14 smugmug down ???
    I just got a few "Service Temporarily Unavailable" errors.
    Is there a bigger problem looming?
    Johnny J. Chin ~ J. Chin Photography
    Facebook ♦ Flickr ♦ SmugMug
    SmugMug referral coupon code: ix3uDyfBU6xXs
    (use this for a discount off your SmugMug subscription)
  • jchinjchin Registered Users Posts: 713 Major grins
    edited January 15, 2010
    I am getting the same error!
    Johnny J. Chin ~ J. Chin Photography
    Facebook ♦ Flickr ♦ SmugMug
    SmugMug referral coupon code: ix3uDyfBU6xXs
    (use this for a discount off your SmugMug subscription)
  • agalliaagallia Registered Users Posts: 541 Major grins
    edited January 15, 2010
    Mine down too. Nothing in update blog to explain.
    Acadiana Al
    Smugmug: Bayou Oaks Studio
    Blog: Journey to the Light
    "Serendipity...the faculty of making happy, unexpected discoveries by accident." .... Horace Walpole, 1754 (perhaps that 'lucky shot' wasn't really luck at all!)
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2010
    agallia wrote:
    Mine down too. Nothing in update blog to explain.
    Look again. It's hard to be faster than you guys!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • gadams999gadams999 Registered Users Posts: 18 Big grins
    edited January 15, 2010
    Huh, I'm getting:
    An error occurred while processing your request.

    Reference #97.bfea8acf.1263581174.729657
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2010
    jchin wrote:
    I just got a few "Service Temporarily Unavailable" errors.
    Is there a bigger problem looming?
    No.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • LPCLPC Registered Users Posts: 481 Major grins
    edited January 15, 2010
    I'd just spent a very long time doing a group re-caption. When I went to save the 'Site Unavailable' message came up. I have a horrible feeling I'm going to have to type all those captions in all over again :(:
  • Sensei-DadSensei-Dad Registered Users Posts: 4 Beginner grinner
    edited January 15, 2010
    I'm getting the same message as the OP
    Andy wrote:
    No.

    Is the site having issues?
  • tkraotkrao Registered Users Posts: 1 Beginner grinner
    edited January 15, 2010
    Site Down!!
    :D I too downloaded and added captions and key words and when tried to save, it screams the site is down. I too may have to redo the whole AM's work!!
  • basicblackbasicblack Registered Users Posts: 24 Big grins
    edited January 15, 2010
    Well
    I was customizing my site and boom it went bye bye. Man, just renewed yesterday. headscratch.gif
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2010
    Sensei-Dad wrote:
    Is the site having issues?
    We're in Read Only Mode - you can browse but not update right now. http://smugmug.wordpress.com
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Rico79Rico79 Registered Users Posts: 92 Big grins
    edited January 15, 2010
    same here - some pages will load, some will just say that SM is down.

    It has been very unstable for the past half hour...
    -h. :huh

  • echmrrechmrr Registered Users Posts: 30 Big grins
    edited January 15, 2010
    Andy wrote:
    Look again. It's hard to be faster than you guys!


    Hey Andy, any chance you could give us a 48hr notice the next time SM is going to have an unexpected issue? Thanks so much! :D
    ____________________________
    Eric
  • LPCLPC Registered Users Posts: 481 Major grins
    edited January 15, 2010
    Well, my site is kind of back albeit extremely sluggish and it looks like I got in with my Captioning just in time thumb.gif

    Hope you others were lucky too!
  • timnosenzotimnosenzo Registered Users Posts: 405 Major grins
    edited January 15, 2010
    I had about a 400 image upload (using MacDaddy) going at home that was just about finished by the time the site went down. I imagine it's stopped uploading while the site is down... will it pick up automatically once the site is back up?
    connecticut wedding photographer
  • WendeeWendee Registered Users Posts: 171 Major grins
    edited January 15, 2010
    I'm not entirely sure, to be honest, though I don't think MacDaddy will pick up where it left off before the site went down.

    When we're back up and running, use the Simple uploader. You can set it to skip duplicates, so that you don't end up with doubles in the gallery.

    http://www.smugmug.com/help/upload-pictures

    Best of luck,
    Wendee
    Support Hero


    timnosenzo wrote:
    I had about a 400 image upload (using MacDaddy) going at home that was just about finished by the time the site went down. I imagine it's stopped uploading while the site is down... will it pick up automatically once the site is back up?
  • basicblackbasicblack Registered Users Posts: 24 Big grins
    edited January 15, 2010
    Andy wrote:
    We're in Read Only Mode - you can browse but not update right now. http://smugmug.wordpress.com

    Thanks Andy we'd be lost with out you......
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited January 15, 2010
    sorry for the inconvenience, we missed a step after finishing maintenance this morning and are dealing with the fallout. We have identified areas of improvement and will be updating our procedures and monitoring to prevent this from happening again.

    Hmmmm... stuff like that should all be automated.
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • basicblackbasicblack Registered Users Posts: 24 Big grins
    edited January 15, 2010
    timk519 wrote:
    sorry for the inconvenience, we missed a step after finishing maintenance this morning and are dealing with the fallout. We have identified areas of improvement and will be updating our procedures and monitoring to prevent this from happening again.

    Hmmmm... stuff like that should all be automated.

    Wow I'm still not back in the game not liking this at all. Submitted to help they never even answered. Ah this is bad.
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited January 15, 2010
    Well, I just rebooted all my cable modems, routers, computers, etc, and then I check here to see SM is down. rolleyes1.gif

    I'm not worried. I've been with them for 5 years now. I know they're working hard to get us back online. Looks like I'm done working for the day. I'll be uploading tons tonight though. thumb.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2010
    SamirD wrote:
    Well, I just rebooted all my cable modems, routers, computers, etc, and then I check here to see SM is down. rolleyes1.gif

    I'm not worried. I've been with them for 5 years now. I know they're working hard to get us back online. Looks like I'm done working for the day. I'll be uploading tons tonight though. thumb.gif
    Samir, we're not down. http://smugmug.wordpress.com/ Sites been out or Read Only Mode since 1218 PT.

    If you have other issues please write our Support Heroes and let us help you directly from the help desk. Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2010
    basicblack wrote:
    Wow I'm still not back in the game not liking this at all. Submitted to help they never even answered. Ah this is bad.
    Hi, the site is fully up please
    resend ATTN: Andy I will help you asap.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2010
    basicblack wrote:
    Wow I'm still not back in the game not liking this at all. Submitted to help they never even answered. Ah this is bad.
    Hi, we answered you at 305 PT - please check for email from Hero Sean.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • timk519timk519 Registered Users Posts: 831 Major grins
    edited January 15, 2010
    Andy wrote:
    Hi, we answered you at 305 PT - please check for email from Hero Sean.
    and make sure the email has an ending. :D
    • Save $5 off your first year's SmugMug image hosting with coupon code hccesQbqNBJbc
  • javierplumeyjavierplumey Registered Users Posts: 131 Major grins
    edited January 15, 2010
    Smugmug seems to be down for me too.

    An error occurred while processing your request. Reference #97.6cc18f18.1263603785.0

    I get this accessing my page and accessing the main smugmug.com page.
  • mbellotmbellot Registered Users Posts: 465 Major grins
    edited January 15, 2010
    Andy wrote:
    Hi, the site is fully up please
    resend ATTN: Andy I will help you asap.

    Apparently not "fully up" as of 7:05pm Central. :cry
    An error occurred while processing your request. Reference #97.5f2503f.1263603882.0

    EDIT: And now its back.

    Very frustrating, I've just this week posted pictures from a dance recital. :hang
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2010
    mbellot wrote:
    Apparently not "fully up" as of 7:05pm Central. :cry
    Engineers are on it, guys. Standby.

    Edit: temporary thing, all is well now, or should be. Report otherwise?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • javierplumeyjavierplumey Registered Users Posts: 131 Major grins
    edited January 15, 2010
    Andy wrote:
    Engineers are on it, guys. Standby.

    And it's back. And zippy too!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited January 15, 2010
    Andy wrote:
    Samir, we're not down. http://smugmug.wordpress.com/ Sites been out or Read Only Mode since 1218 PT.

    If you have other issues please write our Support Heroes and let us help you directly from the help desk. Thanks!
    Thats the first thing I checked. I didn't see anything messages when creating galleries either, so its probably some equipment finally failing on my end. Too bad this failing router costs $400. :(
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • dank-photodank-photo Registered Users Posts: 132 Major grins
    edited January 15, 2010
    I'm using safari, and when I go to my site, it loads for about a half second and then goes back to a blank browser. I thought it was a cookie problem or something, but just checked my settings to make sure that all were allowed...am I missing something or is SM still down?

    I just tried to click on the support heroes link above and it did the same thing; as well as the sm homepage.

    Any help would be appreciated; I have a feeling it's some small thing that I am overlooking...

    -Dan K.
    www.dank-photo.com
    www.dank-photo.blogspot.com
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