Errors updating thumbnails

rolette

I'm getting a ton of errors cropping thumbnails. Is there a problem with the servers tonight? Pretty hit or miss, but once I get the failed message on updating the crop for the thumbnail, it always fails for that photo.

Jay

rolette

Probably helps to include a link to one of the images with the problem...

http://rolette.smugmug.com/Sports/Basketball/2009-Walsh-Wildcats/Basketball-9963/777937494_2W646-L.jpg

rainforest1155

Hi Jay,

I run a repair for the image as the thumbnail sizes were not in order. Can you give it another try?

Sebastian

rolette

That helped, but still found one that isn't working:

http://rolette.smugmug.com/Sports/Basketball/2009-Walsh-Wildcats/Basketball-9880/777917623_HioyR-L.jpg

Any idea what the source of the problem is? I'm glad to have it fixed up, but I'd like to get the root cause of the issue fixed if possible.

Thanks,
Jay

rnrjosh

I fixed this image for you as well, so you should be able to adjust the thumbnail now. This can happen whenever there's a problem with the image in our systems. This happens rarely, but we do see it from time to time. If you see this again, try simply rotating the image, and then rotating it back again. This usually un-sticks the image and will allow you to crop the thumbnail.

rolette

rnrjosh wrote:

I fixed this image for you as well, so you should be able to adjust the thumbnail now. This can happen whenever there's a problem with the image in our systems. This happens rarely, but we do see it from time to time. If you see this again, try simply rotating the image, and then rotating it back again. This usually un-sticks the image and will allow you to crop the thumbnail.

Thanks for the work-around. Hopefully I won't have reason to try it