cant upload any photos

gbraatz

So i got a new computer running win 7 64bit. When i try to upload i get errors or a pop up saying i must hit allow or run. i dont get options for that.i get an ok when the java in installing. My LR plugin gets an error, send to smugmug gets an error. I'm ready to drop kick my self...if thats possible. Im running norton internet security(my guess is thats the prob) but i cant seem to figure out what to do. please help

Wendee

gbraatz wrote:

So i got a new computer running win 7 64bit. When i try to upload i get errors or a pop up saying i must hit allow or run. i dont get options for that.i get an ok when the java in installing. My LR plugin gets an error, send to smugmug gets an error. I'm ready to drop kick my self...if thats possible. Im running norton internet security(my guess is thats the prob) but i cant seem to figure out what to do. please help

Norton could be causing some mischief; is it possible to temporarily disable it to see if you have any luck? If Norton is blocking the upload, turning it off should help.

I'd use our Simple uploader here:
http://www.smugmug.com/help/upload-pictures

You can clear your browser cookies/cache, and the next time you open the uploader it should ask you to "allow."

If you can contact our Heroes directly, we can give you instructions for clearing your browser cookies/cache, we just need to know which browser you're using.
http://www.smugmug.com/help/emailreal

Also, can we get a link to your site, to check the upload log?

Thanks very much.

Wendee

gbraatz

fixed
Im embarrassed to say what the problem was.....the other day i looked up a date on my computers calander & I must thave changed the date to Oct. 2009 so that caused my computer to thing the java certificate was fake...
Well now I know and I want to thank Smug's support team