upload - read timed out - help

woodhandswoodhands Registered Users Posts: 3 Beginner grinner
edited February 8, 2010 in SmugMug Support
I've tried it after restarting PC (WinVista), usually the same: out of 60 images, only a few "get thru" the rest are "error - read timed out". There is no timing delay I can see - throw them on the list (use the drag-drop uploader), say Upload, and immediately it gives this error for most. Skip dupes is no help.

Please advise ....
WH

Comments

  • Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited February 8, 2010
    HI WH,
    Sorry that you are experiencing uploading issues. If you could please contact us at the Desk we can check your upload log and see if we can spot any outstanding issues there. Let us know which uploader you are using and the exact steps you go through, and what you see, when trying to upload.

    Also, please let us know if this just started happening. And if so, what changes have occurred since you were last able to upload without errors. Changes like, firewall or security suite updates. New ISP. New router or modem. New computer or OS.

    Bear with us. We will work with you to get this taken care of :D

    Cavig
    SmugMug Support Hero
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