Another 'Galleries not being found by search' thread

ianspector

Before posting I did search the forum for my issue whereby many of my galleries are not returned when I search for them. The keywords seem to be working fine. Most of my galleries more than a couple of years seem fine, galleries in the last year seem worst affected. I found some other people reporting the same problem over the last year at least and it usually ended with Andy writing "try it now" and all was well. Any help would be appreciated.

Many thanks,

Ian

Andy

What search terms?
What gallery (link please)
SmugMug search or Google search?

Help us help you, thanks!

ianspector

Helping you help me

Andy wrote:

What search terms?
What gallery (link please)
SmugMug search or Google search?

Help us help you, thanks!

I am so sorry for imprecise reporting.
Search term "noctilux" is not finding my gallery "Leica Noctilux" http://ianspector.smugmug.com/Photography/f1-and-be-there-Leica-Noctilux/11240976_7AUq4#789805533_ggpqG
Search term "Milton" is not finding my gallery "Amersham & Chiltern Milton Keynes Jan 10" http://ianspector.smugmug.com/Sports/Rugby/RugbyMK/11036413_UedjE#772108593_hANEg
Search term "Stubbs" is returning Stubbs Wood correctly http://ianspector.smugmug.com/Landscapes/Stubbs-Wood/1571627_UuLUM#789265838_8XMhm
Search term "Tristan" is not finding my gallery "Tristan photo shoot" http://ianspector.smugmug.com/Portraits/Formal/Tristan-portfolio-shoot/8165905_WEXng#533187573_M2qYw
etc

It seems my very old galleries are all being found.

Sorry again about the inadequate information.

Ian

ianspector

one more thing

ianspector wrote:

I am so sorry for imprecise reporting.
Search term "noctilux" is not finding my gallery "Leica Noctilux"
Search term "Milton" is not finding my gallery "Amersham & Chiltern Milton Keynes Jan 10"
Search term "Stubbs" is returning Stubbs Wood correctly
Search term "Tristan" is not finding my gallery "Tristan photo shoot"
etc

It seems my very old galleries are all being found.

Sorry again about the inadequate information.

Ian

All these are Smugmug searches

ianspector

Now with added links

Andy wrote:

What search terms?
What gallery (link please)
SmugMug search or Google search?

Help us help you, thanks!

In line links added to mentioned sample galleries that do not work and one that does.

Thanks so much,

Ian

Barb

ianspector wrote:

In line links added to mentioned sample galleries that do not work and one that does.

Thanks so much,

Ian

Hi Ian,

Sorry you are running into search issues! I've toggled a couple of the settings on your site to see if we can get it to index your newer keywords. Will take a little while, but should index okay. Check back later to see if it's working and, if not, let us know!

ianspector

Barb wrote:

Hi Ian,

Sorry you are running into search issues! I've toggled a couple of the settings on your site to see if we can get it to index your newer keywords. Will take a little while, but should index okay. Check back later to see if it's working and, if not, let us know!

Dear Barb,

You have made a huge improvement. The only gallery not being found is one entitle "f/1 and be there. Leica Noctilux" Thus a smugmug search on Noctilux returns no galleries but all the keyworded images in other galleries. If I search for Leica it does not find this gallery but it finds "Leica M8". If I search for "f/1" I get absolutely nothing, not the gallery nor any of the images that have "f/1.0" as a keyword. If I search for "at f/1.0" it finds none of the images with that exact keyword. I should add that "f/1 and be there. Leica Noctilux" is a smart gallery as that may be a pretty significant factor. The other question could be related to the / symbol.

Thanks for your great help so far.

Ian

rainforest1155

ianspector wrote:

The only gallery not being found is one entitle "f/1 and be there. Leica Noctilux" Thus a smugmug search on Noctilux returns no galleries but all the keyworded images in other galleries. If I search for Leica it does not find this gallery but it finds "Leica M8". If I search for "f/1" I get absolutely nothing, not the gallery nor any of the images that have "f/1.0" as a keyword. If I search for "at f/1.0" it finds none of the images with that exact keyword. I should add that "f/1 and be there. Leica Noctilux" is a smart gallery as that may be a pretty significant factor. The other question could be related to the / symbol.

Ian,

Actually, keywords don't support special characters like / _ or stuff like that. We just filter the characters out. While the . character seems to show up, the keyword might (at f1.0) be not supported in search as "at" is likely a common word not indexed and f1.0 might be too short and has a special character.

I'm not sure if the / in the gallery title might be causing an issue. i've removed it and maybe you could check back later if that helps bringing the gallery up in search.

Sebastian

ianspector

rainforest1155 wrote:

Ian,

Actually, keywords don't support special characters like / _ or stuff like that. We just filter the characters out. While the . character seems to show up, the keyword might (at f1.0) be not supported in search as "at" is likely a common word not indexed and f1.0 might be too short and has a special character.

I'm not sure if the / in the gallery title might be causing an issue. i've removed it and maybe you could check back later if that helps bringing the gallery up in search.

Sebastian

Dear Sebastian,

I am still not getting galleries returned with the word Noctilux in. This morning I created three new test galleries. One called grenbow and another called noctilux and a third called noctiluq. grenbow being a made up word that did not appear on Smugmug at all. noctilux so that we could see if it was somehow the word that was causing problems. Sadly, none of these three galleries show up when I search.

Many thanks,

Ian

ianspector

ianspector wrote:

Dear Sebastian,

I am still not getting galleries returned with the word Noctilux in. This morning I created three new test galleries. One called grenbow and another called noctilux and a third called noctiluq. grenbow being a made up word that did not appear on Smugmug at all. noctilux so that we could see if it was somehow the word that was causing problems. Sadly, none of these three galleries show up when I search.

Many thanks,

Ian

Just an update; Two of my new galleries appeared in the search (Noctilux and Grenbow) Noctiluq has not yet appeared but I guess it will. The original gallery that started all this, and the one that I really wanted to be found, has not appeared.

Ian

ianspector

rainforest1155 wrote:

Ian,

Actually, keywords don't support special characters like / _ or stuff like that. We just filter the characters out. While the . character seems to show up, the keyword might (at f1.0) be not supported in search as "at" is likely a common word not indexed and f1.0 might be too short and has a special character.

I'm not sure if the / in the gallery title might be causing an issue. i've removed it and maybe you could check back later if that helps bringing the gallery up in search.

Sebastian

This is certainly intriguing. Of the three galleries that I set up yesterday only two are returned by a search (grenbow and noctilux) the gallery noctiluq is not found even after 24 hours. The original "f1 and be there. Leica Noctilux" gallery remains impervious to gallery search.

Ian

nancy622

messages

ianspector wrote:

This is certainly intriguing. Of the three galleries that I set up yesterday only two are returned by a search (grenbow and noctilux) the gallery noctiluq is not found even after 24 hours. The original "f1 and be there. Leica Noctilux" gallery remains impervious to gallery search.

Ian

Can someone tell me is there's a problem with the emails we send because last night I send a request, also this morning and i have not heard from anyone yet.

ianspector

There's no one out there

nancy622 wrote:

Can someone tell me is there's a problem with the emails we send because last night I send a request, also this morning and i have not heard from anyone yet.

It certainly seems if we are on our own. They seem to be normally very responsive so I am sure that they are a little tied up at the moment.

Ian

Andy

ianspector wrote:

It certainly seems if we are on our own. They seem to be normally very responsive so I am sure that they are a little tied up at the moment.

Ian

We never close our help desk. We have 8 heroes answering mails right now.

Andy

nancy622 wrote:

Can someone tell me is there's a problem with the emails we send because last night I send a request, also this morning and i have not heard from anyone yet.

RichW has your mails and will answer you. BUT Nancy- it's really, really important to only post in one place - posting in many threads on Dgrin, and emailing the help desk, confuses things and makes us work double or triple.... stay tuned.

Andy

ianspector wrote:

This is certainly intriguing. Of the three galleries that I set up yesterday only two are returned by a search (grenbow and noctilux) the gallery noctiluq is not found even after 24 hours. The original "f1 and be there. Leica Noctilux" gallery remains impervious to gallery search.

Ian

please write our Support Heroes and let us help you directly from the help desk. Thanks!

richW

ianspector wrote:

Just an update; Two of my new galleries appeared in the search (Noctilux and Grenbow) Noctiluq has not yet appeared but I guess it will. The original gallery that started all this, and the one that I really wanted to be found, has not appeared.

Ian

I took a look at the gallery and it looks like it's a 'smart gallery' and all the photos are from other galleries.
It's looking like the search function 'thinks' this is an empty gallery and it's not including it in searches.

I'm going to ask one of our engineers to take a look to see if this is a 'bug'.

ianspector

Andy wrote:

please write our Support Heroes and let us help you directly from the help desk. Thanks!

Thanks so much, Andy. I have done that. I will wait to see what they come up with.

Ian

ianspector

richW wrote:

I took a look at the gallery and it looks like it's a 'smart gallery' and all the photos are from other galleries.
It's looking like the search function 'thinks' this is an empty gallery and it's not including it in searches.

I'm going to ask one of our engineers to take a look to see if this is a 'bug'.

That is very interesting. One of my test Galleries was equally smart the one called 'noctilux' with exactly the same rule and that populated within seconds and is found doing a gallery search. I have filed a help request as Andy suggested. I am sure that you are right that it thinks some are empty when they are not. The gallery 'noctiluq' is not smart and is not found either. Thanks so much for your help. Another thing that sets Smugmug above all the pretenders.

Ian