Is this a crazy thing?

duds

If I order a canvas print tomorrow (Thursday) morning, is there any way to get it delivered to me on Saturday morning?

Is that NUTS? Possible?

Rogue 1

duds wrote:

If I order a canvas print tomorrow (Thursday) morning, is there any way to get it delivered to me on Saturday morning?

Is that NUTS? Possible?

Hi Matt - anything is possible - while we can't guarantee this, we can certainly do our best - I've sent you an email - standing by...

Sean
SmugMug Support Hero

duds

Thanks, Sean.
I will be in touch in the morning.... and I'll certainly give it a shot, even without a guarantee.
Thanks! I'll keep an eye out for your email.
-Matt

Rogue 1 wrote:

Hi Matt - anything is possible - while we can't guarantee this, we can certainly do our best - I've sent you an email - standing by...

Sean
SmugMug Support Hero

Rogue 1

Matt - we'd really need you to contact me right away to have a shot at this - please check your email -

Standing by -

Sean
SmugMug Support Hero

duds

Hi Sean.

I don't see an email from you... I'll keep looking. In the meantime, I'm trying to get in touch with the client.

Thanks,
-MD

duds

Hi Sean.

My client needs until the morning to pick a size, so I'll have to wait. I'll check back in the morning... if it's too late, no worries. Otherwise we'll give it a shot.

Still no email...

Many thanks for being up for the challenge.
-Matt

Rogue 1

duds wrote:

Hi Sean.

My client needs until the morning to pick a size, so I'll have to wait. I'll check back in the morning... if it's too late, no worries. Otherwise we'll give it a shot.

Still no email...

Many thanks for being up for the challenge.
-Matt

Matt - may I call the tel number on your account?

Sean
SMSH

duds

Ok, time for a very public update to this thread.

Sean and I spoke off-forum, both via email and via the phone. Somehow, someway, Sean managed to arrange for BayPhoto to get me the canvas print overnight. My client ordered it at 9:15am on Thursday, and it was delivered by lunch on Friday. That is just CRAZY amazing customer service.

Obviously, this is not normal. I would not request this on a regular basis, and I hesitate to post about it for fear that Sean may be inundated with similar requests. I asked for something crazy, fulling expecting the answer to be "you're crazy"... but, instead, Sean, SmugMug and Bay Photo delivered. Again.

Y'all made me look good on this special request. Can't thank you enough. I'll continue to sing your praises to anyone who will listen.

acevesf

They're customer service never ceases to amaze me! way to go!