Expired account - gone forever? Urgent need to access

LisaF

Hello. Several years ago I opened my first Smugmug account under my own name and uploaded several albums of photos, which I maintained for a year or two. In the interim, I went into full-time photography and opened a second Smugmug Pro account and let my original account languish.

This week a dear friend of mine, whose photos were among those in my original account, passed away. The hard copies were lost in a move, but I remembered I had digital version in my Smugmug account. To my horror, that account can no longer be found. I had suspected that I may need to pay to reactivate the account, but never in my wildest dreams did I imagine that it would be deleted altogether. I have a different account at Pbase, but whenever it lapses, I pay to bring it current and it remains intact.

My question -- is this account truly lost forever? Is there any way possible to reactivate the account and retrieve the lost photos? The funeral is Thursday and I'm devastated at the thought that I may have lost all the photos I had of my friend.

Please help!

TheOnlooker

Lisa,

Email us at the help desk. Add ATTN: KevinW to your email and we will be more than happy to help you out. We will reference your DGrin post.

Kevin Wilson
SmugMug Support Hero

LisaF

Kevin, thank you so much for your prompt reply -- I will do that right now. I appreciate it so much.

Lisa

TheOnlooker wrote:

Lisa,

Email us at the help desk. Add ATTN: KevinW to your email and we will be more than happy to help you out. We will reference your DGrin post.

Kevin Wilson
SmugMug Support Hero

rainforest1155

I replied to your email to the helpdesk.

Sebastian

LisaF

Hi Sebastian,
I'm sorry, would you mind resending your reply? I can't seem to find it anywhere, even in my spam folder.

Thanks,
Lisa

rainforest1155 wrote:

I replied to your email to the helpdesk.

Sebastian

rainforest1155

I've resent my message.

Sebastian