Custom Hostname works but www. does not

stuntfotostuntfoto Registered Users Posts: 52 Big grins
edited March 11, 2010 in SmugMug Support
I set up my custom cname records today to point to a subdomain
gallery.stuntfoto.com...

The link http://gallery.stuntfoto.com works perfect

but for some reason...
http://www.gallery.stuntfoto.com doesnt work at all...

Im sure its a stupid answer I just overlooked...
Any ideas?
I shoot Stunts Models and Nightclubs! http://www.stuntfoto.com

Comments

  • denisegoldbergdenisegoldberg Administrators Posts: 14,404 moderator
    edited March 10, 2010
    stuntfoto wrote:
    but for some reason... http://www.gallery.stuntfoto.com doesnt work at all...
    You're using a subdomain of "gallery". That is used instead of the www - not in addition to it.

    I don't know if there is some way to get that to work, but I wouldn't expect that. If you were set up so that you could use www.stuntfoto.com then http://stuntphoto.com would also work. But you have said that you want to use gallery instead of www.

    --- Denise
  • aerialphotoaerialphoto Registered Users Posts: 299 Major grins
    edited March 10, 2010
    What Denise said.

    There's no reason (unless you made a mistake typing it) that you'd want to use "http://www.gallery.stuntfoto.com". It's either "www" or "gallery", not both.

    Some people insist on adding "www" to their non-custom smugmug site names too (like http://www.aerialphoto.smugmug.com). Adding the www does nothing but lengthen the URL and isn't appropriate (I haven't figured out why people do it but that's ok :) ). Smugmug filters it but that's something your DNS service would have to do with your domain name.
  • stuntfotostuntfoto Registered Users Posts: 52 Big grins
    edited March 10, 2010
    What Denise said.

    There's no reason (unless you made a mistake typing it) that you'd want to use "http://www.gallery.stuntfoto.com". It's either "www" or "gallery", not both.

    Some people insist on adding "www" to their non-custom smugmug site names too (like http://www.aerialphoto.smugmug.com). Adding the www does nothing but lengthen the URL and isn't appropriate (I haven't figured out why people do it but that's ok :) ). Smugmug filters it but that's something your DNS service would have to do with your domain name.

    I think I understand...
    Its not appropriate and lengthens the url, gotcha...
    But why does it work on smugmug:
    http://www.aerialphoto.smugmug.com
    http://aerialphoto.smugmug.com
    Both of those sites work just fine even though there's a www in front.

    Is there some special CNAME i need to add or redirect to make it work?
    I know it sounds dumb, but I want it to work...
    Should I just ask my webhost?
    I shoot Stunts Models and Nightclubs! http://www.stuntfoto.com
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited March 10, 2010
    stuntfoto wrote:
    I think I understand...
    Its not appropriate and lengthens the url, gotcha...
    But why does it work on smugmug:
    http://www.aerialphoto.smugmug.com
    http://aerialphoto.smugmug.com
    Both of those sites work just fine even though there's a www in front.

    Is there some special CNAME i need to add or redirect to make it work?
    I know it sounds dumb, but I want it to work...
    Should I just ask my webhost?
    You have to map the www subdomain to your smugmug site too at your domain host.
    --John
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  • aerialphotoaerialphoto Registered Users Posts: 299 Major grins
    edited March 11, 2010
    jfriend wrote:
    You have to map the www subdomain to your smugmug site too at your domain host.

    The problem is the "www" subdomain is already going somewhere else - not smugmug.
    stuntfoto wrote:
    Is there some special CNAME i need to add or redirect to make it work?
    I know it sounds dumb, but I want it to work...
    Should I just ask my webhost?

    Yup - maybe they've got a way to do it. It's called multi-level subdomains. I've tried it a couple of different ways and I can't get it to work unless both www and the other subdomains are on the same server.
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