Down Again?

brandofamily

I'm starting to believe the SM detractors about the outages...:dunno:cry

Andy

Site's in Read Only mode while the engineers fix some things. Sorry for the hassle, we'll get it back to full read-write asap.

Andy

Should be okay now Anthony.

alacranera

When Smugmug goes into read-only mode, such as now, what is the point of directing users to the status page, when that page was last updated (in this case) 4 days ago? There is no information about the current down time, and all that users see is information about the very many historic down times. Whom does that benefit?

GadgetRick

Still in Read Only mode. Coming up on the end of my trial period. Wondering about this downtime.

EDIT: Looks liek it's out of Read Only mode now...

brandofamily

Andy wrote:

Should be okay now Anthony.

Thanks Andy!

Andy

alacranera wrote:

When Smugmug goes into read-only mode, such as now, what is the point of directing users to the status page, when that page was last updated (in this case) 4 days ago? There is no information about the current down time, and all that users see is information about the very many historic down times. Whom does that benefit?

this was about 7 minutes of RO, not even enough time for me to make a post on the blog, by the time I found out it was all back to normal. Sorry for the brief hassle, folks.

alacranera

Andy, I'm not suggesting you should have posted an update on the status blog for what amounted to a hiccup.

I am suggesting that is looks extremely unprofessional to direct users to the status blog when there is no new information there to be seen.

It does not inspire confidence in my personal Smugmug site or Smugmug in general when the current issue is not addressed, but there are endless accounts of previous "site issues".

Andy

alacranera wrote:

Andy, I'm not suggesting you should have posted an update on the status blog for what amounted to a hiccup.

I am suggesting that is looks extremely unprofessional to direct users to the status blog when there is no new information there to be seen.

It does not inspire confidence in my personal Smugmug site or Smugmug in general when the current issue is not addressed, but there are endless accounts of previous "site issues".

I must be misunderstanding you - we've got all our records here http://status.blogs.smugmug.com/

Am I missing something?

jfriend

Andy wrote:

I must be misunderstanding you - we've got all our records here http://status.blogs.smugmug.com/

Am I missing something?

They're saying that the read-only message refers one to those records, but during today's read-only session, there was nothing in the status blog about the issue so it was kind of pointless to refer one to a place with no info about the current issue.

alacranera

This lastest RO occurred on March 15. The last update on the blog is dated March 11. That update does not pertain to the current RO issue, so why direct me, and my site followers, in an "oops" message on MY site to it?

If there is no pertinent information on the blog, it can only be detrimental to point occasional users to it.

It is certainly not to my benefit, and I'd think not Smugmug's, to unnecessarily let occasional users know exactly how often Smugmug has been down lately. If there is no pertinent information there, then do not advertise that blog on MY site.

To me, pointing to that blog reads: "Sorry, site is down now, for no particular reason. You may also want to know we were down on 3/4, 3/8, and 3/9 as well. Thanks, Smug management"

Andy

Good feedback, I have made sure our Ops guys have seen this, thanks.