Select A Package Scrolling Problem

NostalgicDadNostalgicDad Registered Users Posts: 260 Major grins
edited March 19, 2010 in SmugMug Support
When clicking Buy, then Package From This Pro, the list of my packages are displayed. When using IE7, the scroll bar on that window is painfully slow and jerky. I've even seen it at times when the scroll bar does not display, hence preventing all of my available packages from being displayed. When using FF, it doesn't appear to be a problem. Is there something that can be done to fix this?

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 19, 2010
    When clicking Buy, then Package From This Pro, the list of my packages are displayed. When using IE7, the scroll bar on that window is painfully slow and jerky. I've even seen it at times when the scroll bar does not display, hence preventing all of my available packages from being displayed. When using FF, it doesn't appear to be a problem. Is there something that can be done to fix this?
    I'd like us to try and replicate - can you give a specific gallery and package you're using so we can try on your site?
  • NostalgicDadNostalgicDad Registered Users Posts: 260 Major grins
    edited March 19, 2010
    Andy wrote:
    I'd like us to try and replicate - can you give a specific gallery and package you're using so we can try on your site?

    Sure thing. It's not regarding a specific package. Here's a gallery link you can try....

    http://www.dannyberryphotography.com/Cycling-Road/Jesuit-Ranger-Roundup-31410/Jesuit-Ranger-Roundup-03/11474293_mqWAh#811100771_Ahwo8
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 19, 2010
    Hm. Not able to replicate :( Have you cleared all your temp files and restarted IE7?

    20100319-jn65a49q93ffkykbyw11gs8un2.jpg
  • NostalgicDadNostalgicDad Registered Users Posts: 260 Major grins
    edited March 19, 2010
    Andy wrote:
    Hm. Not able to replicate :( Have you cleared all your temp files and restarted IE7?

    So when you get to the Select Packages screen and it displays all of my available packages, if you try scroll up or down, you're saying you do not experience any slow response or jerkiness with scrolling? Your screenshot is after the described issue occurs. I am trying it right now on 3 different machines and it occurs all of the time and has occured since the inception of the packages.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 19, 2010
    So when you get to the Select Packages screen and it displays all of my available packages, if you try scroll up or down, you're saying you do not experience any slow response or jerkiness with scrolling? Your screenshot is after the described issue occurs. I am trying it right now on 3 different machines and it occurs all of the time and has occured since the inception of the packages.
    Ack! My bad - I misread your issue. I'll report your finding to our packages sorcerer and see what he says!
  • NostalgicDadNostalgicDad Registered Users Posts: 260 Major grins
    edited March 19, 2010
    Andy wrote:
    Ack! My bad - I misread your issue. I'll report your finding to our packages sorcerer and see what he says!

    Thanks Andy. And just to add, when trying to scroll by using the up or down arrow on the scroll bar, nothing happens. It will only scroll when "grabbing and sliding" or by clicking in the scroll bar area.
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