Contact the Pro Not Working Correctly

Soppy

I have sent a few test emails through a few days ago and they still have not reached my inbox. Also, my bio photo won't show up on the contact form, but it does show up when I post a comment on someone else's site...

Andy

I see a photo- and have you checked your spam filters?

Soppy

Yeah thats not my photo. I have checked the spam folders and nothing is there...

Andy

Soppy wrote:

Yeah thats not my photo. I have checked the spam folders and nothing is there...

Go here https://secure.smugmug.com/homepage/settings.mg?settings=bio and remove bio photo then go to the photo you want to use, and choose bio photo (Tools>This photo).

Try sending an email from a non-logged in browser or another computer.

Soppy

Ok, tried it on a not logged in browser, still no change in the photo (can't say I'm surprised as I have done those steps a few times). Just sent the email from ie and haven't gotten a response. I'll let you know if that changes...

Andy

you have no bio photo set

Soppy

That's strange because when I leave a comment on someone's gallery, the image I chose as my bio photo shows up. I'll try setting it again though...

Soppy

This also doesn't solve why I'm not getting emails...

Andy

Soppy wrote:

This also doesn't solve why I'm not getting emails...

I sent you one - from my @yahoo address. This was about 2 hours ago.

Andy

Andy wrote:

I sent you one - from my @yahoo address. This was about 2 hours ago.

I just tested the contact form and it works fine on my site.

Maybe something wrong in your customizing?

Soppy

I am have not yet received it... I got my bio photo to show up on my homepage by the way, still no love on the contact for though...

Soppy

I have no clue what it could be in my customizing. I got the code from J Allen and it works fine on his site too... Not sure what I would have done to interfere with the contact form...

Soppy

No ideas?

Soppy

Andy I really need help with this. I'm not the only one with this issue either, there's a thread in the customization forum about it as well. I have no clue what's wrong with this but I need to figure it out soon or lose sales. Please help me out...

J Allen

Soppy wrote:

Andy I really need help with this. I'm not the only one with this issue either, there's a thread in the customization forum about it as well. I have no clue what's wrong with this but I need to figure it out soon or lose sales. Please help me out...

Try this in your CSS to get your form to better show your image, I sent you a test message also....

#contactUsPanel_c {
    z-index: 999999 !important;
}
#contactUsPanel_h h1 {
    display: none;
}
#contactUsPanel {
    width: auto;
    height: 570px;
}
.contactOwnerLeftcol .photo {
    width: 180px;
    height: 230px;
    margin: 0 auto;
    background: url('http://shutterbum.smugmug.com/photos/811240833_vKeoE-O-1.png');
}
.contactOwnerLeftcol .imgBorder {
    display: none;
}

Soppy

Thank you so much. It works now. Not sure what happened but glad it works lol

Soppy

I actually feel rather silly now because I took the footer off, and it would seem that the image works, but the contact part doesn't... Do you think you could give me the code you gave me before for the form, maybe I deleted something on accident?