video preview image won't replace

ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
edited April 12, 2010 in SmugMug Support
I have tried many times. Double-checked the size of the photo on my C drive (its 1920 x 1080), tried 2 different photos, and even resized them to the same size, to get new versions, but the replace won't "take." A few times, it appeared to start uploading, but returned me to the gallery page with no change. A few other times, it appeared to begin to upload (I saw a java message at the bottom of the window and "loading" at the top), but then I got that message on a blank page that is the only one I know of that indicates fail:
Oops! This link appears to be broken."

There is only one video in this gallery:
http://www.joinrats.com/RatHealth/bathingrats/10889971_mCdP8#816946658_9drUw

www.joinrats.com

EDIT - to say the photo sizes are under 200 kb.

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