Photo size limits & resizing

ommphoto

Yesterday I shot a prom. I uploaded about 100 pics. Today the parents are trying to buy them and all the photos are too small to even print a 4x6! I have been using SMugMug for months as a pro, no issues.

I tried deleting 4 galleries with over 600 photos but when i upload even one shot it is too small.

has anyone had this problem what can I do?
I am losing sales with every minute that goes buy. I have 50+ parents trying to buy.


Thanks!

Andy

We allow giant originals - 24megabytes for pros, and 48megapixel files.

You must be uploading small files - we don't recommend that, since you won't be able to have folks order prints. Upload your full-resolution files and then all items can be priced and bought.

http://www.smugmug.com/help/upload-photos

and here's our minimum resolution for prints: http://www.smugmug.com/help/print-quality

ommphoto

Andy wrote:

We allow giant originals - 24megabytes for pros, and 48megapixel files.

You must be uploading small files - we don't recommend that, since you won't be able to have folks order prints. Upload your full-resolution files and then all items can be priced and bought.

http://www.smugmug.com/help/upload-photos

and here's our minimum resolution for prints: http://www.smugmug.com/help/print-quality

My originals are huge, my upload settings are set t"Original" from Aperture. I've been doing this for months with out issue. I even tried uploading "50% of original size"

Andy

Let's see a link to the gallery in question, ok? Thanks!

ommphoto

Andy wrote:

Let's see a link to the gallery in question, ok? Thanks!

http://prints.ommphoto.com/Dance/Lassiter-Prom/11642875_FSNJQ#821554274_EV5L2

ommphoto

ommphoto wrote:

http://prints.ommphoto.com/Dance/Lassiter-Prom/11642875_FSNJQ#821554274_EV5L2

Are you a SMugMug pro?
I submitted a ticket to the help desk over an hour ago. normally they are really quick

ommphoto

ommphoto wrote:

Are you a SMugMug pro?
I submitted a ticket to the help desk over an hour ago. normally they are really quick

totally off topic, what kind of tile are you using for your photo? love the eyes and sparkles!

Andy

ommphoto wrote:

Are you a SMugMug pro?
I submitted a ticket to the help desk over an hour ago. normally they are really quick

Hi Paula, yes indeed I am. Standby, and no need for further emails to the help desk, or tweets (which I answered all). Thanks.

Andy

Paula, you uploaded small filed, not the original dimensions.



Perhaps you set your Aperture plugin to make small versions.

Reupload the original sized files, and all will be fine.

Andy

ommphoto wrote:

totally off topic, what kind of tile are you using for your photo? love the eyes and sparkles!

It's an animated gif, Paula

ommphoto

Andy wrote:

Paula, you uploaded small filed, not the original dimensions.



Perhaps you set your Aperture plugin to make small versions.

Reupload the original sized files, and all will be fine.

Andy it is not on my end....
i cant add two attachem;e;nts heres one

ommphoto

my large files are being resized

this has never happened before

i deleted a bunch of photos to try to make more room

ommphoto

ommphoto wrote:

my large files are being resized

this has never happened before

i deleted a bunch of photos to try to make more room

I just added the one i sent the screenshots for... again tiny result

Andy

ommphoto wrote:

Andy it is not on my end....
i cant add two attachem;e;nts heres one

I'm really sorry, Paula - but the original, uploaded file is only 640pixels on the long side - which is what was uploaded to us:



Perhaps your Aperture plugin is not behaving like it should? Try uploading using MacDaddy or using our in-browser Simple Uploader.
http://www.smugmug.com/help/macs
http://www.smugmug.com/help/upload-pictures

ommphoto

Im using aperture, the files are stored in libraries. I dont use iphoto or finder.
I am closing my aperture and restarting it. But the photos i loaded yesterday are also tiny.
ill let you know when i have uploaded more... i will try to upload one from the loader in smugmug

ommphoto

ommphoto wrote:

Im using aperture, the files are stored in libraries. I dont use iphoto or finder.
I am closing my aperture and restarting it. But the photos i loaded yesterday are also tiny.
ill let you know when i have uploaded more... i will try to upload one from the loader in smugmug

no go tried aperture again

also found a file on my desktop and used the plain add photos option... both resulted in tiny files

Andy

ommphoto wrote:

no go tried aperture again

also found a file on my desktop and used the plain add photos option... both resulted in tiny files

Paula-- I don't know what's happening but Aperture is not exporting your original size file, that's the problem. Try resetting things perhaps, in your aperture preferences (I don't use Aperture, I use Photoshop & Lightroom).

But the reason for the problem is that you are not sending originals sized files to SmugMug - you're sending small files - which Aperture seems to be creating for you.

Andy

I just fired up Aperture, and used ApertureToSmugMug plugin to upload a file, the original sized file uploaded just fine. I'm sorry I don't know exactly what's wrong on your end - have you triple-checked your settings?