3-28 down WHY!!!

beetle8beetle8 Registered Users Posts: 677 Major grins
edited March 29, 2010 in SmugMug Support
Why why is SM down right now? I have thousands of images I need to get up right now, just completed an event and SmugMug is Down!!!

I thought we were through with this crap!
- Keith
Keith Tharp.com - Champion Photo

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    Hello Keith, I'm sorry you are so upset :( We're updating our status blog http://status.blogs.smugmug.com/ with news. We're in Read Only Mode right now, while the engineers repair some things.

    I'm very sorry.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    We're back to Read/Write full operation.
    but we're monitoring the situation. Please stay tuned, we'll issue all clear on the status blog.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited March 28, 2010
    :( it sucks Andy, I honestly thought the downess was over with, it seems like SM goes down every time I need them to be up, is that because they are down more often than I think?

    I honestly have thousands of images in queue you can see here that I have an event half uploaded and now me and my customers are waiting on SM

    How about an email to me when I can start uploading again rather than me having to sit here and continue to check? I'll go watch Life o Discovery that I DVR'ed earlier
    - Keith
    Keith Tharp.com - Champion Photo
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited March 28, 2010
    I guess I type too slow, you can skip the email
    - Keith
    Keith Tharp.com - Champion Photo
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    beetle8 wrote:
    :( it sucks Andy, I honestly thought the downess was over with, it seems like SM goes down every time I need them to be up, is that because they are down more often than I think?

    I honestly have thousands of images in queue you can see here that I have an event half uploaded and now me and my customers are waiting on SM

    How about an email to me when I can start uploading again rather than me having to sit here and continue to check? I'll go watch Life o Discovery that I DVR'ed earlier
    Hi Keith, go watch your show :) Check the status blog when you're done and look for the all clear, thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited March 28, 2010
    what does read/write full operation mean?

    I still can't upload photos,
    - Keith
    Keith Tharp.com - Champion Photo
  • mleemlee Registered Users Posts: 104 Major grins
    edited March 28, 2010
    Second time today. Almost an hour this morning and now this...

    Mike
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    beetle8 wrote:
    what does read/write full operation mean?

    I still can't upload photos,
    We're not in full operation right now - we're in Read Only - check the status blog for the official All Clear notice when we're back to normal.

    http://status.blogs.smugmug.com/
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited March 28, 2010
    send me an email, or text me, or call me

    My customers expect to see the pictures right away, which means the longer SM is down the longer I tap f5 waiting to be able to provide the service that my customers have come to expect. The later I have to stay awake.

    C'mon
    - Keith
    Keith Tharp.com - Champion Photo
  • R. ScottR. Scott Registered Users Posts: 98 Big grins
    edited March 28, 2010
    Andy, thanks for keeping us updated. I just peeked at my site and parts of it are in disarray . . . some photos are missing, and some galleries have become disconnected from their categories. I'm hoping this is related to the current problems and will be fixed when SM is restored.
    Scott

    My Web Site
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited March 28, 2010
    :(
    - Keith
    Keith Tharp.com - Champion Photo
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited March 28, 2010
    :(:(
    - Keith
    Keith Tharp.com - Champion Photo
  • R. ScottR. Scott Registered Users Posts: 98 Big grins
    edited March 28, 2010
    Looks like we're back up, but the subcategory setting for more than 50 of my galleries has been set to "None", meaning that they are loose and unorganized. Help!
    Scott

    My Web Site
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    R. Scott wrote:
    Looks like we're back up, but the subcategory setting for more than 50 of my galleries has been set to "None", meaning that they are loose and unorganized. Help!
    Can you point me to the galleries that are not categorized?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    beetle8 wrote:
    :(:(
    Keith, site is up - you should have email soon from Zac Williams.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • mleemlee Registered Users Posts: 104 Major grins
    edited March 28, 2010
    Almost two hours of intermittent wonkiness (downtime) and ready-only just today!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    All clear, folks - sorry for the hassle tonight
    http://status.blogs.smugmug.com/
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • R. ScottR. Scott Registered Users Posts: 98 Big grins
    edited March 28, 2010
    Andy wrote:
    Can you point me to the galleries that are not categorized?

    Andy, thanks for responding. I'm just about through re-linking those galleries to their categories. It was in here that I had the problem.
    Scott

    My Web Site
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited March 28, 2010
    I'm not sure it's "all clear" on my home page the slideshow will occassionally show a much smaller photo. I made a new banner today and everthing was fine at the time. I went to show the wife the change and noticed the small photos in the slideshow, I was like...headscratch.gif Anyone else have this happen?

    www.leininngerphotos.com

    Hopefully this problem will go away, it looks quite stupid....lol3.gif
    Always lurking, sometimes participating. :D
  • R. ScottR. Scott Registered Users Posts: 98 Big grins
    edited March 28, 2010
    Don't know if it's related, but earlier today my slideshow asked me for a password!
    Scott

    My Web Site
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    R. Scott wrote:
    Andy, thanks for responding. I'm just about through re-linking those galleries to their categories. It was in here that I had the problem.
    Hi Scott- nothing we did would have changed up your cat/subcat stuff. I'm so very sorry.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 28, 2010
    R. Scott wrote:
    Don't know if it's related, but earlier today my slideshow asked me for a password!
    And now?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited March 28, 2010
    maybe it was my fault SM went down, too many tabs open pushing too many megabytes too much?

    I'm uploading again with only three tabs at a time just in case
    - Keith
    Keith Tharp.com - Champion Photo
  • R. ScottR. Scott Registered Users Posts: 98 Big grins
    edited March 28, 2010
    Andy wrote:
    And now?

    Just happened once earlier today. AOK now.
    Scott

    My Web Site
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited March 28, 2010
    I'm wondering if I can click upload on all of these and go to bed without worrying...
    822025726_nujxF-XL.png
    - Keith
    Keith Tharp.com - Champion Photo
  • TexasFamilyTexasFamily Registered Users Posts: 100 Major grins
    edited March 29, 2010
    beetle8 wrote:
    I'm wondering if I can click upload on all of these and go to bed without worrying...

    you can with Star*Explorer... bowdown.gif

    http://www.dgrin.com/showthread.php?t=4126



    Edward
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