Unable to arrange sub-categories

LesLes Registered Users Posts: 76 Big grins
edited November 13, 2010 in SmugMug Support
I cannot arrange sub-categories in the 'weddings' category. Message says "the gallery does not exist" but I was previously able to sort.

Lester
www.lesterbooth.com

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 4, 2010
    Les wrote:
    I cannot arrange sub-categories in the 'weddings' category. Message says "the gallery does not exist" but I was previously able to sort.

    Lester
    Known bug, in the last few days- several other posts about it. We've fixed it internally and will have it on the live site as soon as we can. Sorry.
    Andy

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  • LesLes Registered Users Posts: 76 Big grins
    edited April 4, 2010
    Andy wrote:
    Known bug, in the last few days- several other posts about it. We've fixed it internally and will have it on the live site as soon as we can. Sorry.

    Thanks, Andy. I should have done a search before posting.

    Lester
    www.lesterbooth.com
  • LsquaredLsquared Registered Users Posts: 3 Beginner grinner
    edited April 12, 2010
    Andy wrote:
    Known bug, in the last few days- several other posts about it. We've fixed it internally and will have it on the live site as soon as we can. Sorry.

    Any idea when this might be fixed? :)

    Never mind, seems to be working all of a sudden. ne_nau.gif
  • LsquaredLsquared Registered Users Posts: 3 Beginner grinner
    edited June 5, 2010
    Gone Again
    Well, it was working again, now it's not. Seems to be playing hide and seek. Any suggestions?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 6, 2010
    Lsquared wrote: »
    Well, it was working again, now it's not. Seems to be playing hide and seek. Any suggestions?

    Please write our Support Heroes and let us help you directly from the help desk. Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • John HayesJohn Hayes Registered Users Posts: 116 Major grins
    edited September 23, 2010
    I am having the same problem, anyone got any ideas on how to arrange sub-categories?
    *Site under construction*
    My Site

  • WinsomeWorksWinsomeWorks Registered Users Posts: 1,935 Major grins
    edited September 23, 2010
    John Hayes wrote: »
    I am having the same problem, anyone got any ideas on how to arrange sub-categories?
    The "Arrange Galleries" and "Arrange "Subcategories" tool just doesn't "stick" these days. You have to go in & do it again until it does. Usually it will fix eventually (sometimes after 3 or more tries). Yeah, it's a pain. It's been a bug for a long time & hasn't been fixed, even though it's been replicated. Each maintenance night, I hope for the best... and gee, it's Thurs. Fingers crossed.
    Anna Lisa Yoder's Images - http://winsomeworks.com ... Handmade Photo Notecards: http://winsomeworks.etsy.com ... Framed/Matted work: http://anna-lisa-yoder.artistwebsites.com/galleries.html ... Scribbles: http://winsomeworks.blogspot.com
    DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
  • hendiehendie Registered Users Posts: 82 Big grins
    edited November 13, 2010
    I cant arrange my sub category as well, is there any way around it? are you guys still fixing it or given up on this matter? any update will be helpful, Thanks.
    Hendy

    Photobyhendy - Facebook - Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 13, 2010
    hendie wrote: »
    I cant arrange my sub category as well, is there any way around it? are you guys still fixing it or given up on this matter? any update will be helpful, Thanks.

    Could you please provide a link to the subcat and exactly what gallery you're trying to move, and to where? I would like to help.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • WinsomeWorksWinsomeWorks Registered Users Posts: 1,935 Major grins
    edited November 13, 2010
    Andy wrote: »
    Could you please provide a link to the subcat and exactly what gallery you're trying to move, and to where? I would like to help.
    He (she?) isn't talking about moving a gallery. This is the same old, same old problem with not being able to arrange sub-categories on their display within categories (and also galleries within sub-categories). Remember?? Known bug from way back. One of your posts about it in this thread: "Known bug, in the last few days- several other posts about it. We've fixed it internally and will have it on the live site as soon as we can. Sorry."

    Arranging these sub-categories & galleries usually works eventually, but many people have been complaining for a long time about it not "sticking"... you often have to arrange a number of times before it stays the way you want it. Just look at this thread & plenty of the history is there. There are at least another couple threads about this from way back too.
    Anna Lisa Yoder's Images - http://winsomeworks.com ... Handmade Photo Notecards: http://winsomeworks.etsy.com ... Framed/Matted work: http://anna-lisa-yoder.artistwebsites.com/galleries.html ... Scribbles: http://winsomeworks.blogspot.com
    DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
  • hendiehendie Registered Users Posts: 82 Big grins
    edited November 13, 2010
    WinsomeWorks wrote: »
    He (she?) isn't talking about moving a gallery. This is the same old, same old problem with not being able to arrange sub-categories on their display within categories (and also galleries within sub-categories). Remember?? Known bug from way back. One of your posts about it in this thread: "Known bug, in the last few days- several other posts about it. We've fixed it internally and will have it on the live site as soon as we can. Sorry."

    Arranging these sub-categories & galleries usually works eventually, but many people have been complaining for a long time about it not "sticking"... you often have to arrange a number of times before it stays the way you want it. Just look at this thread & plenty of the history is there. There are at least another couple threads about this from way back too.

    I (he) am not able to re-arrange the sub-category only, I was able to re-arrange the galleries within the sub-category. My problem is that when I hit the "re-arrange" button, the sub-categories don't even show up, the only thing that show up are the galleries in that category. Notice the problem is a little different WinsomeWorks', his sub-categories showed up but just didn't stick.

    PS: I am using the script where the categories and galleries are displayed together. here is the link to that thread: http://www.dgrin.com/showthread.php?t=135064 can this be the reason to this problem?

    PPS: Here is my link: http://www.photobyhendy.com/Personal notice how the "years" are not organized. I would like them to display in descending order: 2010 - 2009 - 2008 and so on.

    I am a huge fan of smugmug, I am sure eventually someone will figure it out, I have used smugmug for about 2 years and seen lots of improvements. Maybe not too many people are using this cat and subcat option, and thats why it isn't talked about too much in the forum (at least regarding this specific issue).

    Thanks!
    Hendy

    Photobyhendy - Facebook - Twitter
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited November 13, 2010
    hendie wrote: »
    I (he) am not able to re-arrange the sub-category only, I was able to re-arrange the galleries within the sub-category. My problem is that when I hit the "re-arrange" button, the sub-categories don't even show up, the only thing that show up are the galleries in that category. Notice the problem is a little different WinsomeWorks', his sub-categories showed up but just didn't stick.

    PS: I am using the script where the categories and galleries are displayed together. here is the link to that thread: http://www.dgrin.com/showthread.php?t=135064 can this be the reason to this problem?

    PPS: Here is my link: http://www.photobyhendy.com/Personal notice how the "years" are not organized. I would like them to display in descending order: 2010 - 2009 - 2008 and so on.

    I am a huge fan of smugmug, I am sure eventually someone will figure it out, I have used smugmug for about 2 years and seen lots of improvements. Maybe not too many people are using this cat and subcat option, and thats why it isn't talked about too much in the forum (at least regarding this specific issue).

    Thanks!
    Yes, that script could be the issue. Put #stop on the end of the URL in the browser and then hit Shift-Refresh in your browser and see if that helps. And, FYI, you can't rearrange to intermingle galleries and sub-categories. Smugmug does not support that.
    --John
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  • hendiehendie Registered Users Posts: 82 Big grins
    edited November 13, 2010
    jfriend wrote: »
    Yes, that script could be the issue. Put #stop on the end of the URL in the browser and then hit Shift-Refresh in your browser and see if that helps. And, FYI, you can't rearrange to intermingle galleries and sub-categories. Smugmug does not support that.


    Thanks much for the info. :D

    Edit: Confirmed that script is the issue, I removed it and I was able to re-arrange the sub category
    Hendy

    Photobyhendy - Facebook - Twitter
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