Downtime Suggestions
Montec
Registered Users Posts: 823 Major grins
When we had the downtime issues last month I ran into some problems that I was hoping possibly could be addressed sometime in the near future to help us who use images on other websites.
In my case I have several websites that have slide show's embedded. Here for example, during the downtime this website was pretty much down as well.
What is needed is a placeholder of some sort would be put in place of the slide show or images that indicated the site was under temporary maintenance and the images/slide show would be available shortly.
Just a simple message without SM branding.
This would go along way to make it easier for us so we do not have to deal with people calling asking what the problem is and then we in turn contact you and you have to deal with unhappy customers.
I personally had 16 calls/messages asking where the proofs from a recent graduation shoot were because the deadline coincidentally was the same day of the extended downtime. The owner of the website I linked to above also sent me a message of concern.
If there was a message in place to tell people what the situation was I would not have had to a single call/message. I am small potatoes and this never cost me anything but time but I can see how it would have saved some people a ton of aggravation.
I know the more pressing issue is to eliminate the downtime but just in case the unforeseen happens again (and it will), this issue could be handled much more efficiently.
Overall I am more than happy with SM service and features. Still a very high rating from me.
In my case I have several websites that have slide show's embedded. Here for example, during the downtime this website was pretty much down as well.
What is needed is a placeholder of some sort would be put in place of the slide show or images that indicated the site was under temporary maintenance and the images/slide show would be available shortly.
Just a simple message without SM branding.
This would go along way to make it easier for us so we do not have to deal with people calling asking what the problem is and then we in turn contact you and you have to deal with unhappy customers.
I personally had 16 calls/messages asking where the proofs from a recent graduation shoot were because the deadline coincidentally was the same day of the extended downtime. The owner of the website I linked to above also sent me a message of concern.
If there was a message in place to tell people what the situation was I would not have had to a single call/message. I am small potatoes and this never cost me anything but time but I can see how it would have saved some people a ton of aggravation.
I know the more pressing issue is to eliminate the downtime but just in case the unforeseen happens again (and it will), this issue could be handled much more efficiently.
Overall I am more than happy with SM service and features. Still a very high rating from me.
Cheers,
Monte
Monte
0
Comments
Thanks!
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