Sats are not updating

ViperPhotos

In viewing my stats their seems to be a disconnect between the views on the Stats Total Views Tab and Popularity tab. Also, the views count on the Control Panel/Photos Views tab is not updating.

Example: The Control Panel/Photo Views count has been stuck at 9251. The Stats Total Views count has been at approx. 11800 views for the month. The past two days on the Total Views count shows 1630 views; however, the popularity tab shows 0 views for the past two days.

Site Name: ViperPhotos
Windows XP 64-bit; IE7

Mike

JayT

+1

bohdank

JayT wrote:

+1

+2

ChatKat

+3

rosecoloredglasses

+4

Jouko Lehto

Same here
Stats are not updating.

docwalker

Sorry folks. We are working to get this one fixed. It may be a couple days. The stats are being recorded. Its just not updating the display.

bohdank

docwalker wrote:

Sorry folks. We are working to get this one fixed. It may be a couple days. The stats are being recorded. Its just not updating the display.

Stats on the "stats" page seem to be working (there is a number now) but under Popularity/Today the Gallery totals don't match the daily totals. Also, one of my Gallery totals, under the same Popularity/Today, is actually going down, not up.

docwalker

Sorry about that. It looks like we fixed one problem and maybe caused another. Looking into it.

bohdank

docwalker wrote: »

Sorry about that. It looks like we fixed one problem and maybe caused another. Looking into it.

Ya, still not working. The today totals are all over the place.

Kristin649

Yeah, my stats are not updating at all.... thank you for trying to work this one out!

docwalker

I should have updated the previous post. Edit, I see now that the fix went live last night. Please let me know if you are still having trouble with it.

bohdank

Tools/Statistcs Daily Totals... Todays total does not match the sum for all the Galleries under Popularity for today. Not even close.

The individual Gallery Totals, under Popularity seems to match the total views within a Gallery, though.

So, the Global Totals are severely understated.

bohdank

bohdank wrote: »

Tools/Statistcs Daily Totals... Todays total does not match the sum for all the Galleries under Popularity for today. Not even close.

The individual Gallery Totals, under Popularity seems to match the total views within a Gallery, though.

So, the Global Totals are severely understated.

Looks like it was fixed a few hours ago. All is good.

docwalker

Sorry, I got the email this morning that they were updated. I hope that all is good now.

bohdank

docwalker wrote: »

Sorry, I got the email this morning that they were updated. I hope that all is good now.

I spoke too soon. The sum of the Galleries for Today is WAY higher than on the Popularity page where it is gives you each day's total.

rosecoloredglasses

My banwidth jumped from 328 to 391 within the last hour, but there were no views. I didn't upload anything. So there are 8 reported views for the month with a total month's bandwidth usage of 391? Does this make sense? Can't really claim to totally understand the bandwidth concept. Thanks!

docwalker

We don't really track the bandwidth any more. That is a hold over from when we did have limits on the amount of bandwidth used by each account level. I think that is updated periodically.

For the Stats, I do see what you are talking about and I have reported it to the programmer. I am not sure why the numbers are not matching. We should be able to get that fixed soon. Sorry for the trouble

bohdank

Noticed a change in how the stats are shown. Like the Total at the bottom. Not sure about the scrolling. Seems obtrusive and distracting. Maybe white on grey rather than black on white ?

More importantly... the stats are still not working correctly for Today/Popular.

bohdank

Is anybody looking at this ? Stats ares still wrong.

docwalker

Bohdank,

Can you send us a link so that we can check your site?

--Doc

rosecoloredglasses

I think mine are a bit messed up too. I have 190 views today for a photo that has been posted for quite a while. Oh, it just jumped another 6. http://www.elementalgalphotography.com/homepage/newstats.mg?min=1275019209&max=1275105549&AlbumID=11350627&stat=5

Update-I deleted it thinking it has something to do with the popular pics slideshow. We shall see. It got up to 286. It was ridiculous & still has messed up the stats. The stats are fun to look at, but I am really getting that they are inaccurate. It's too bad.

bohdank

docwalker wrote: »

Bohdank,

Can you send us a link so that we can check your site?

--Doc

www.bwkphotography.com

They are still way messed up.

I just noticed.

On the stats main page it shows 2315 for yesterday and 806 hits today

When I select Popularity/Today it shows 3126 for today which is the sum of today and yesterday.

When I pick a Gallery. the totals for all the images equals yesterday + today hits.

docwalker

I took a look at the stats and they seem to be adding/displaying correctly for me. I have asked our programmer to take a look to make sure I am not missing anything.

bohdank

Nope, still wrong. For Today, where it shows the totals by each Gallery, the totals are for today + yesterday.

When you drill down to the gallery's individual image hits, the total is also for today + yesterday.

When you pick yesterday's date...it shows total for yesterday + the day before.

b7j0c

bohdank wrote: »

Nope, still wrong. For Today, where it shows the totals by each Gallery, the totals are for today + yesterday.

When you drill down to the gallery's individual image hits, the total is also for today + yesterday.

When you pick yesterday's date...it shows total for yesterday + the day before.

hi bohdank, this is brad, the stats developer

i'm taking a look at your stats and i can't seem to reproduce your problem. i looked at the grand total for today (june 2), and then the total in 'popular' for today...they matched

i'm wondering if there might be a timezone issue involved. i've tried to code to this issue correctly, but its possible i've not.

if you continue to see this problem, do you think you could select the url text for the "permalink" for the stats and paste them either in here or mailed directly to me? the permalink contains info on the date range, so i can use that to help debug the issue. maybe a quick note about the time of day when you check would also help.

as always, feel free to email me directly at brad@smugmug.com if you would rather do that

thanks!
brad

bohdank

email sent.

I check anywhere from 8:00am to 2:00am EST... No difference, always shows totals for current + previous day.

bohdank

Brad... you did it... working now !!!!!!!

Thanks.

Oh, and the new Referral feature is GREAT.

bohdank

Spoke to soon, It was working when I posted my last email. This morning, here, it's back to today + yesterday.