"Share" button does not function well in my gallery (Thumbnails view on single page)

Nicci

Gallery:
http://photos.humansafterall.com/Nightlife/WMC2010/11710314_PrbwM#826381358_zq3JS

I am assuming that the problem will be the same for anyone using the same gallery style as I am. (Thumbnails viewable all on one page) I am unsure if this problem exists in other gallery styles.

The "Share" option does not appear to be usable for someone inexperienced with the site.

Specifically, if you are not all the way at the top of the page when you click on "share" and then "be social", the box that instructs you to click on the photo with which you would like to be social is not viewable. It pops up at the very top of the browser even if the top of the browser is not currently in view.

Additionally, if you do see the box and scroll down the page and click on a photo to be social with, the whole screen grays out. The further instructions on how to be social are only viewed if you know to scroll back up the screen. (In this case scroll halfway down or to the bottom of my gallery and choose one of those photos while using "be social" to see what I mean.

This can lead to a very frustrating user experience. It took me at least a few minutes to figure out what was going on myself.

Is it possible to add a "share" button when the photo is open at viewable size rather than having to scroll back to the top for the "share" button?

Nicci

I've tested it on Firefox and Internet Explorer with the same results as above. (Windows 7)

As a matter of fact, if the photo is far enough down the page, sometimes I will click on the photo to share and it pops up the viewable size rather than selecting the photo as the one to share.

Andy

I've asked for this to be looked at - thanks!

jfriend

This is indeed a problem and it likely isn't hard to fix at all. The prompt dialog just needs to come up at the top of the viewable area, not the top of the page.

Andy

jfriend wrote:

This is indeed a problem and it likely isn't hard to fix at all. The prompt dialog just needs to come up at the top of the viewable area, not the top of the page.

Nicci

jfriend wrote: »

This is indeed a problem and it likely isn't hard to fix at all. The prompt dialog just needs to come up at the top of the viewable area, not the top of the page.

I am still encountering the same problem.

Is this something that will be resolved?

Thank you!

docwalker

Nicole,

I am working on sending the bug report now. I am sorry I missed it before.

--Doc

Nicci

This is still an issue for me. Any news on this being resolved please?

Thank you!

docwalker

Its on the list. I am afraid that I cannot say when exactly it will be fixed. Sorry.

Nicci

I am still encountering this problem.

I do not plan on using this gallery style all the time, but this style is one of the primary reasons I chose to go with SmugMug. I do plan on using it enough that I will not be happy with another gallery style for those galleries.

It makes many of the share functions unusable unless you are perfectly aligned on the page. Similarly, if you choose the "be social option" and you are not at the top of the page, the social options are at the top of the page and not in the viewable area.

Is there anyway to find out any idea of a time range for this gallery style to have the bugs worked out? I want to finish and launch my site very soon.

Nicci

:::knock knock::: :poke

docwalker

Nicole,

I am afraid that I cannot give a timeline. There are too many factors involved with the way we handle bugs and releases. Sorry --Doc

Nicci

I just wanted to give a gentle reminder that this issue I reported in April is still not resolved.

The share feature is unusable in a thumbnail style gallery unless you happen to be at the very very top of the page (or unless a visitor happens to be familiar with SmugMug and where you need to look to be able to share photos).

The share feature instructions do not come up in the viewable area of the screen.

Just to refresh your memory, when you try to "Share" and/or "Be Social" in a thumbnail style gallery, the first prompt only comes up at the very top, right hand side of the gallery (in the header area). If you do see the first pop up instruction, and then select a photo, the entire screen greys out and you have to scroll back up to the header section to see the instructions.

Please let me know if you need screen shots in order to clarify.

http://photos.humansafterall.com/Nightlife-and-Music/SitePremiere

Nicci

Getting close to one year without this being resolved....has it been forgotten?

Andy

Tecnicole wrote: »

Getting close to one year without this being resolved....has it been forgotten?

You had easy sharing off in this gallery, Nicole.
http://photos.humansafterall.com/Nightlife-and-Music/SitePremiere/11593044_dHaEX#816970803_7zi7c

I turned it on, and Be Social works fine for me there. Can you give it a try?

Nicci

I did not want it on in that gallery, but I don't think you understand the issue. Please reread what I explained. The "choose a photo" is not in the viewable area as explained previously in this thread.

There are different issues with this feature and I have different threads for them.

Andy

Tecnicole wrote: »

I did not want it on in that gallery, but I don't think you understand the issue. Please reread what I explained. The "choose a photo" is not in the viewable area as explained previously in this thread.

There are different issues with this feature and I have different threads for them.

OK, please give me a gallery link where we can try this on your site, thank you.

Nicci

Sure!

http://photos.humansafterall.com/Nightlife-and-Music/Moogfest-2010-Sunday/14621038_hUzWj#1087669459_zpPuM

Andy

Tecnicole wrote: »

Sure!

http://photos.humansafterall.com/Nightlife-and-Music/Moogfest-2010-Sunday/14621038_hUzWj#1087669459_zpPuM

So I'm at the top of your gallery.
I click "Share Button" and "Be Social"
I get the popup, upper left, that tells me to choose a photo.
I scroll down and choose the very last photo by clicking on it
And I get this which is the last photo (the one I chose).



I realize you are saying it's not working for you but I'm still (yes, after a long time and you've made many posts) not following you as to what the "bug" is. I really do want to help. Standing by.

Nicci

From my first post:

if you are not all the way at the top of the page when you click on "share" and then "be social", the box that instructs you to click on the photo with which you would like to be social is not viewable. It pops up at the very top of the browser even if the top of the browser is not currently in view.

From John's post:

This is indeed a problem and it likely isn't hard to fix at all. The prompt dialog just needs to come up at the top of the viewable area, not the top of the page.

Nicci

According to doc's post, it was submitted as a bug in May of last year.

docwalker

I want to clarify, this issue does have a bug report filed against it. I will get with Andy and show him the bug report and the video I shot for the original report that explains it.

Andy

Tecnicole wrote: »

According to doc's post, it was submitted as a bug in May of last year.

Sure - we'll try and deal with it. Unfortunately, we're rather resource constrained I know you want to use thumbnails style, so we'll try and get to it fast.

Andy

Tecnicole wrote: »

From my first post:

if you are not all the way at the top of the page when you click on "share" and then "be social",

One thing though - you can't click on the share > be social without being at the top of the page, so I am still a bit confused here...

docwalker

While not essential to the problem, it is easier to see if you have a very large header like Nicole uses. That allows you to see the Share button further down the page. Small headers are more likely to have the share button at or close to the top of the page.

Andy

docwalker wrote: »

While not essential to the problem, it is easier to see if you have a very large header like Nicole uses. That allows you to see the Share button further down the page. Small headers are more likely to have the share button at or close to the top of the page.

nonono, I'm saying, scroll the gallery all you like, you can't use the share button unless you are at the top of the page anyhow, so I'm wondering how/why she can't see the popup that says choose this photo...

Andy

Andy wrote: »

nonono, I'm saying, scroll the gallery all you like, you can't use the share button unless you are at the top of the page anyhow, so I'm wondering how/why she can't see the popup that says choose this photo...

OIC, Doc explained it, it's because of the really giant header that takes up so much vertical space on your site (I've advised against this before, from a design perspective, I recommend short headers, lots of folks are browsing on ipads, netbooks, laptops), so that if you scroll down so that just the share button is at the top of your screen, you can't see the popup. Not something we planned for, but I'll surely ask to have it accommodated.