Two problems: no email replies & Home page issue

McQMcQ Registered Users Posts: 165 Major grins
edited April 18, 2010 in SmugMug Support
Two problems I'm running into. First is I have had no reply to emails I sent SmugMug on March 29, April 12, and today, April 17, regarding renewal of my Pro account. I'd really like someone to reply to them please.

Second: When I log in to SmugMug, I end up at the following page instead of my home page: https://secure.smugmug.com/homepage/contactemail.mg?redir=http%3A%2F%2Fwww.smugmug.com%2F

839813685_i9UAP-X2.jpg


Some help would be appreciated.


mcq.smugmug.com
"Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

http://mcq.smugmug.com

Comments

  • Ann McRaeAnn McRae Registered Users Posts: 4,584 Major grins
    edited April 17, 2010
    Hi

    I've just checked and we have replied to all of your email. The most recent ticket is # 24271, today and has been replied to about 30 minutes ago.

    Have you looked in your spam to see if our replies are ending up there?

    ann

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 17, 2010
    And we have ticket#s 20985 and #11977 both answered timely on the days you mentioned.

    The screen you posted at login is because months ago, we added a contact the pro form - and that email address must be entered by you and confimed via our system - looks like you've done that now.

    Let us know if you can't find our replies - as Ann said, they're probably in your spam folder.
    Andy

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  • McQMcQ Registered Users Posts: 165 Major grins
    edited April 17, 2010
    Ann McRae wrote:
    Hi

    I've just checked and we have replied to all of your email. The most recent ticket is # 24271, today and has been replied to about 30 minutes ago.

    Have you looked in your spam to see if our replies are ending up there?

    ann

    No, they never came to my inbox or spam folder. I check my spam folder each time I use email. Additionally, I got the automatic email confirmation of the Home Page problem within 30 seconds of confirming my email tonight (which I also did a couple of months ago, but it never seemed to take hold).

    I'll need you folks to get a hold of me via my email still, since I never received the replies you say you sent.

    If you need an alternate email, let me know via PM here.
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 17, 2010
    Hi, these should help, you can view them online

    http://help.smugmug.com/tickets/11977
    http://help.smugmug.com/tickets/20985

    Or write us again at our help desk - http://smugmug.com/help/emailreal thanks!
    Andy

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  • McQMcQ Registered Users Posts: 165 Major grins
    edited April 17, 2010
    Andy wrote:
    Hi, these should help, you can view them online

    http://help.smugmug.com/tickets/11977
    http://help.smugmug.com/tickets/20985

    Or write us again at our help desk - http://smugmug.com/help/emailreal thanks!

    First hyperlinks take me to a page that asks me to log in with my email and a password. But it doesn't accept my SmugMug password.

    Second one takes me to a SmugMug help page with a hyperlink to SmugMug's email, which is what I've already been sending messages to and getting no response.

    This is not helping.
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • McQMcQ Registered Users Posts: 165 Major grins
    edited April 17, 2010
    I am now able to get into the SmugMug help section. I had to redo my password to get in. What I'd like to know is why I can get automated emails from SmugMug, like for resetting my password, but not the replies you are saying you sent me.

    Edit to add: I think it's interesting that I get responses for previous emails I sent in over the past three years except the one that has to do with renewing my account. You know, the one that if I choose to ignore, my credit card will automatically be billed for a renewal. The one I chose not to ignore and asked a question about, but never received a response to. Wouldn't that seem odd to anyone else?
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 18, 2010
    McQ wrote:
    I am now able to get into the SmugMug help section. I had to redo my password to get in. What I'd like to know is why I can get automated emails from SmugMug, like for resetting my password, but not the replies you are saying you sent me.
    Write us again, to test - using the the help form - and let's see what happens http://smugmug.com/help/emailreal

    Who is your email provider?
    Andy

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  • McQMcQ Registered Users Posts: 165 Major grins
    edited April 18, 2010
    Andy wrote:
    Write us again, to test - using the the help form - and let's see what happens http://smugmug.com/help/emailreal

    Who is your email provider?

    Done and already received an automated response.
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 18, 2010
    McQ wrote:
    Done and already received an automated response.
    I just replied to your ticket - you should have a response now.
    Andy

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  • McQMcQ Registered Users Posts: 165 Major grins
    edited April 18, 2010
    Got a response.
    "Where have you gone, Joe DiMaggio, our nation turns its lonely eyes to you?"

    http://mcq.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 18, 2010
    McQ wrote:
    Got a response.
    clap.gifclap.gif
    Andy

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