Unable to send a Print to the Lab

Traces of Texas

Hey Guys,

I may be totally spacing out (no coffee yet this morning), but I received an order overnight and, after proofing, I am unable to send it to the lab. There is no "send to lab" button on my order page. There is, however, the following message, which I haven't seen before:


"This order contains items from several pros so we need to hold it until the proof delay expires, even if you're ready sooner."



Am I doing something wrong?

Thanks in advance!

TOT

Ann McRae

Hi

This means just what the message says - your customer ordered from more than one SmugMug site, and so the order will be held in proof delay the length of the longest delay period set.

ann

Traces of Texas wrote:

Hey Guys,

I may be totally spacing out (no coffee yet this morning), but I received an order overnight and, after proofing, I am unable to send it to the lab. There is no "send to lab" button on my order page. There is, however, the following message, which I haven't seen before:


"This order contains items from several pros so we need to hold it until the proof delay expires, even if you're ready sooner."



Am I doing something wrong?

Thanks in advance!

TOT

Traces of Texas

Ann McRae wrote:

Hi

This means just what the message says - your customer ordered from more than one SmugMug site, and so the order will be held in proof delay the length of the longest delay period set.

ann

Holy cow. I didn't realize that this was possible.

Well, I guess I've done what I can.