Customers Having Problems Finding Download Tab

Mike JMike J Registered Users Posts: 1,029 Major grins
edited May 8, 2010 in SmugMug Support
Here's the deal - for my ski racing photography I sell both a limited variety of prints and digital downloads. The problem is that I've had a number of customers order prints AND email me asking if they can buy the digital file as well. YES is my response but clearly they are not seeing the tabbed interface and are missing this completely. I have the process described in an Ordering Information page (http://www.mikejulianaphotography.com/gallery/7560534_zLyMw)

Question - have others run into this problem? What solutions have worked? For me, I would really like to collapse everything into one tab but I know that is not doable.
Mike J

Comments and constructive criticism always welcome.
www.mikejulianaphotography.com
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