What am I doing wrong???

kd2

I hope this is the right place to post this.

I have pics in an unlisted gallery for a client to be able to download. I want them to be able to download the original file. The original (finished) file is a jpg at 24.7M, 3600x2395, 300 dpi. I dragged it into my site using the smugmug uploader.

Yet when I tried to download it from my site (by using "save image") to my desktop, it comes out at 3.12M, 1280x851, 300dpi.

Why the change? What am I doing wrong? My gallery settings are set to size - original. I've tried with a couple of other pics and get the same results.

Or is this a default setting and that's the largest size you can download?

Any help at all is greatly appreciated. I've already notified the help desk and they think it's a problem with my uploader changing the file size, but I just sent a note back saying I'm not changing anything--I'm dragging directly into the smugmug uploader.

Andy

Link us to the pic please.
24.7Mb is too-large, we only accept up to 24Mb.

kd2

Andy wrote: »

Link us to the pic please.
24.7Mb is too-large, we only accept up to 24Mb.

Thanks Andy. So that extra .7 might be the problem. Here's a link to the pic.

http://www.kathleendavenport.com/Private/WOW/Crossfit/12064866_rYaRQ#860813755_PnPCf

Andy

You aren't dragging the original. Here's the original:



Still, resize your photo to under 24mb then upload it. Then, the original will be exactly as you upload it.