Images not uploading successfully?

TalkieTTalkieT Registered Users Posts: 491 Major grins
edited May 17, 2010 in SmugMug Support
Trying to upload images - they are staying in the "Processing Image" state and someone from the other side of the world I am talking to has exactly the same problem... Been like this for an hour or so now.

Did the magic break something?

Cheers - N
www.nzsnaps.com
--
http://www.nzsnaps.com (talkiet.smugmug.com)

Comments

  • durenduren Registered Users Posts: 159 Major grins
    edited May 14, 2010
    me too
    This is happening to me also at the moment.

    Bob
  • durenduren Registered Users Posts: 159 Major grins
    edited May 14, 2010
    The Que
    I have two in the "que" (sp.?) at the moment...
  • deblooisdebloois Registered Users Posts: 12 Big grins
    edited May 14, 2010
    I have the same problem
  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,785 Many Grins
    edited May 14, 2010
    Ditto, my site still has a bunch of photos in the "Processing" state. Frustrating!
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited May 14, 2010
    I've emailed the helpdesk heroes and pointed them at this thread...

    Let's see what their out of hours support is like :-)

    Not being able to upload is a pretty bad one...

    Cheers - N
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
  • Lesley BrayLesley Bray Registered Users Posts: 143 Major grins
    edited May 14, 2010
    Me too
    I am having this problem too - have uploaded photos but cannot see them

    http://hippyfromoz.smugmug.com/Other/Outback-Quieensland-Australia/12171995_EVhFJ

    Lesley
    http://lesleybray.smugmug.com/
  • psenior1psenior1 Registered Users Posts: 125 Major grins
    edited May 14, 2010
    same for me with video...
    website - http://www.snrmac.com
    facebook - my facebook page please LIKE me!
  • BobTheBombBobTheBomb Registered Users Posts: 8 Beginner grinner
    edited May 14, 2010
    Add me to the list too...
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 14, 2010
    Our engineers are looking into it. Thanks for your understanding and patience.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 14, 2010
    Photos are processing fine now. There's still some backlog, but we should be current again soon.

    Thanks again for your patience.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • DanLDanL Registered Users Posts: 2 Beginner grinner
    edited May 16, 2010
    There still seems to be a problem. I've uploaded images using the Java uploader and the basic uploader. They upload but do not appear in the Gallery (nor does a placeholder image appear saying processing). I tried yesterday (05/15) and today (05/16).

    --Dan
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 16, 2010
    DanL wrote: »
    There still seems to be a problem. I've uploaded images using the Java uploader and the basic uploader. They upload but do not appear in the Gallery (nor does a placeholder image appear saying processing). I tried yesterday (05/15) and today (05/16).

    --Dan
    Hi Dan, uploading is working normally, sitewide ... it's that you are trying to upload images > 12Mb in size. 12Mb is the limit for Power customers.

    Your upload log:
    http://www.smugmug.com/homepage/uploadlog.mg

    Info on our size limits: http://smugmug.com/help/upload-photos

    Holler if you need more help, thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • DanLDanL Registered Users Posts: 2 Beginner grinner
    edited May 16, 2010
    Andy wrote: »
    Hi Dan, uploading is working normally, sitewide ... it's that you are trying to upload images > 12Mb in size. 12Mb is the limit for Power customers.

    Your upload log:
    http://www.smugmug.com/homepage/uploadlog.mg

    Info on our size limits: http://smugmug.com/help/upload-photos

    Holler if you need more help, thanks!

    Oops! Thanks for the quick reply.

    --Dan
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 17, 2010
    Andy wrote: »
    Hi Dan, uploading is working normally, sitewide ... it's that you are trying to upload images > 12Mb in size. 12Mb is the limit for Power customers.

    Your upload log:
    http://www.smugmug.com/homepage/uploadlog.mg

    Info on our size limits: http://smugmug.com/help/upload-photos

    Holler if you need more help, thanks!
    Andy, this seems to happen regularly to users, particularly those who buy a new high resolution camera or make panos. Is there some reason that the uploader itself doesn't tell the user that the images are too large? That would save every one of these support issues and user's would be informed directly by the software what the issue is rather than spending a significant amount of time wondering why their images don't appear.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 17, 2010
    jfriend wrote: »
    Andy, this seems to happen regularly to users, particularly those who buy a new high resolution camera or make panos. Is there some reason that the uploader itself doesn't tell the user that the images are too large?

    Yes there is. I don't recall the exact reason, it's performance related though.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 17, 2010
    Andy wrote: »
    Yes there is. I don't recall the exact reason, it's performance related though.
    It's a solvable problem. All the uploader would have to do is to first inquire what the limits are for this user when it first contacts Smugmug (one web request) and then check the selected files versus those limits. Certainly, it's development work, but it is a solvable problem if you decide you want to fix it.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 17, 2010
    jfriend wrote: »
    It's a solvable problem. All the uploader would have to do is to first inquire what the limits are for this user when it first contacts Smugmug (one web request) and then check the selected files versus those limits. Certainly, it's development work, but it is a solvable problem if you decide you want to fix it.
    Hello John,

    Sorcery has already been made aware of it and it's been decided that it's not included.

    Of course it -can- be done, but our guys have reasons. I'm sorry.
    Andy

    Portfolio • Workshops • Facebook • Twitter
Sign In or Register to comment.