gallery is missing from the category view

bvimages

When I am viewing my "Travel Photography" category, not all of the galleries are appearing. One gallery, called South India, belongs to this category, but does not show up in the Category view.

Category: http://bvimages.smugmug.com/Travel-Photography
Missing gallery: http://bvimages.smugmug.com/Travel-Photography/South-India/12198122_amfds#868421185_4xJ3w

When I look at the South India gallery (url above), I can see it belongs to the Travel Photography category, but it is missing when I view the category.

I viewed my web-site using firefox 3.6 on Windows and Safari on Mac OS and the problem was found with both browsers.

Can you fix it?

Thanks,

Brian V
bvimages.smugmug.com

denisegoldberg

Just a guess... is that gallery set as unlisted by any chance?
If it is, change it to public.

--- Densie

bvimages

I did take a look at the Privacy setting and it is set to Public.

Andy

sometimes the gallery needs a kick. I fixed it.

bvimages

Andy wrote: »

sometimes the gallery needs a kick. I fixed it.

Awesome, thanks Andy!

jfriend

Andy wrote: »

sometimes the gallery needs a kick. I fixed it.

Andy, it this bug that causes galleries to occasionally disappear on the bug fix list? As anyone who reads dgrin knows, this has happened to quite a few users so it's not a rare issue.

It scares me thinking that some of my galleries might not be visible because of it.

Andy

jfriend wrote: »

Andy, it this bug that causes galleries to occasionally disappear on the bug fix list? As anyone who reads dgrin knows, this has happened to quite a few users so it's not a rare issue.

It scares me thinking that some of my galleries might not be visible because of it.

It's actually pretty rare, considering the hundreds of thousands of customers we have. We're trying to find out why this happens sometimes, rarely.

jfriend

Andy wrote: »

It's actually pretty rare, considering the hundreds of thousands of customers we have. We're trying to find out why this happens sometimes, rarely.

I've seen at least 15 cases of it here on dgrin and you've got to figure that lots of users don't realize it for awhile. I hope you find it.

coldclimb

Andy wrote: »

It's actually pretty rare, considering the hundreds of thousands of customers we have. We're trying to find out why this happens sometimes, rarely.

I've noticed this a time or two in the past on my site, but I seem to recall it went away after I added a few more galleries in a category. At the moment though, I'm having this problem with my 2010 category: http://www.morffed.com/2010

For a few gallery uploads now, the second to last gallery gets hidden. Until today it was the "Ravine Lake With the Ryans" one, and after uploading some more just now, it's this one that's missing: http://coldclimb.smugmug.com/2010/Duck-Duck-Moose

Can you work your magic on mine too, Andy?

docwalker

Cold Climb, yours is fixed.

coldclimb

docwalker wrote: »

Cold Climb, yours is fixed.

Thanks!

coldclimb

I'm having this problem again. This time this gallery is missing from this category. Is there anything I might be doing that would be causing this? Perhaps any of my settings presets that I apply to my galleries, or maybe uploading to two new galleries at once, or anything? Want to know any details on my browser and such?

Mox

Happened to me the other day, too. I can only thank my lucky stars that I noticed it before the client assumed I took it down without warning - it would have been the absolute wrong client for that to happen with. I've gotta say, I'm experiencing quite a few bugs here and there, and I know I'm not a very high volume user.

coldclimb

coldclimb wrote: »

I'm having this problem again. This time this gallery is missing from this category. Is there anything I might be doing that would be causing this? Perhaps any of my settings presets that I apply to my galleries, or maybe uploading to two new galleries at once, or anything? Want to know any details on my browser and such?

Any word on this one? Many thanks for your efforts guys, I don't want to be pushy, just wanted to be sure you saw this.

Allen

Added four new galleries to a friends site today, one at a time and each time it
did not show on the category page. I clicked "arrange" each time and it
was there, clicked save and the gallery now showed on the cat page.

coldclimb

Allen wrote: »

Added four new galleries to a friends site today, one at a time and each time it
did not show on the category page. I clicked "arrange" each time and it
was there, clicked save and the gallery now showed on the cat page.

Ooh, good fix, I did this on mine and it worked as well. Thanks for the tip!

docwalker

If anyone else sees this again, please contact me on the help desk right away. We need a test case to work with so if you can help us out it would be appreciated. --Doc