Pricing Bug!

forevermemorable

Okay, I have tried for about 5 hours to get the pricing down on my gallery pictures and it just doesn't plain work! There is an error in Smug Mug's web site! I have created a price for my portfolio and I have applied this pricing to all of my galleries. If I go into any gallery and click on the tools option for "Set pricing" I get the pricing amounts I have set up...so far so good...right? However, if I pertain to be a customer and place an order in for a print, I get Smug Mug's default pricing, which is NOT what I want. I have tried every angle and every option known to man. No matter how many times I try to get this to work, every time I go to place an order, I get your stupid default prices (i.e. 4x6 print at 21 cents). It is impossible to fix this. I have set up a portfolio pricing and all the settings are correct!

I really need this pricing to work for my customers!

forevermemorable

Pricing problems!
Okay, I have tried for about 5 hours to get the pricing down on my gallery pictures and it just doesn't plain work! There is an error in Smug Mug's web site! I have created a price for my portfolio and I have applied this pricing to all of my galleries. If I go into any gallery and click on the tools option for "Set pricing" I get the pricing amounts I have set up...so far so good...right? However, if I pertain to be a customer and place an order in for a print, I get Smug Mug's default pricing, which is NOT what I want. I have tried every angle and every option known to man. No matter how many times I try to get this to work, every time I go to place an order, I get your stupid default prices (i.e. 4x6 print at 21 cents). It is impossible to fix this. I have set up a portfolio pricing and all the settings are correct!

I really need this pricing to work for my customers!

Site name: photobyjeanne.com

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Andy

Hi. I'm sorry you are having troubles. To be like a customer, you must log out. Or, better yet, use a 2nd browser When you do one of these things, you'll see this:



These are your marked up prices.

If you have a gallery it's not working in, please share an exact link, we'll have a look.

Thanks!

Andy

takeflightphoto

I get all your custom pricing too, not the "stupid default pricing."
You may want to acknowledge that you've checked this out.

Zerodog

I was doing the same thing to myself the other day. I realized what I was looking at after a bit. It does tell you your customers cost on the left side when you are logged in. It just shows you your cost on YOUR prints if you were ordering on your own.

DrDavid

Go check out my pricing video for SmugMug--I'm sure it'll make you life with the pricing tool easier.