iPad App - can't download videos

cm5299cm5299 Registered Users Posts: 16 Big grins
edited June 19, 2010 in SmugMug Support
I am having trouble syncing videos with the SmugMug iPad app. When I try to download my gallery for local storage on my iPad, the videos do not sync. It only stores the "start picture" from the video.

Am I missing something? Operator error?

Photos sync just fine.
The gallery is password protected. I have tried to remove the password protection and make it totally public, and I still can't get it to work.
Everything works just fine (videos play) when viewing it through the browser on my iPad when I am online.

Any help would be greatly appreciated.

Comments

  • cm5299cm5299 Registered Users Posts: 16 Big grins
    edited June 4, 2010
    I removed the app, reinstalled it, and it appears to be downloading my videos now.

    Hopefully I'm all set now.
  • cm5299cm5299 Registered Users Posts: 16 Big grins
    edited June 18, 2010
    It still hicupped a little after I thought I had it fixed. Only with certain videos though.

    The latest update seems to have improved things.

    Thanks!
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited June 19, 2010
    Which gallery do you have problems with?

    Sebastian
    Sebastian
    SmugMug Support Hero
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