Gallery not letting customer order pixs - HELP!!!

MrsCastle

Hi...I just got a call from one of my customers. She advised me she has not been able to order pics from her gallery...its telling her "pictures are not for sale." I check my gallery settings and everything seems find. I have "yes" on "enable shopping cart." She also state she's able to go to other galleries and buy except the one with pix of her daughter.
'
Please advise....she's not too happy!:dunno

Thank you!

TheOnlooker

MrsCastle wrote: »

Hi...I just got a call from one of my customers. She advised me she has not been able to order pics from her gallery...its telling her "pictures are not for sale." I check my gallery settings and everything seems find. I have "yes" on "enable shopping cart." She also state she's able to go to other galleries and buy except the one with pix of her daughter.
'
Please advise....she's not too happy!

Thank you!

It sounds like you have your gallery / portfolio pricing set to 0.00. Take a look at the price setting tool, and see if that is the issue.

If not, then you may have printing turned off which you can change in the gallery settings for a desired gallery. If you have additional questions, email the help desk, and one of us will be happy to help.

help@smugmug.com

-Kevin Wilson
SmugMug Support Hero

TheOnlooker

TheOnlooker wrote: »

It sounds like you have your gallery / portfolio pricing set to 0.00. Take a look at the price setting tool, and see if that is the issue.

Sorry, skip the last portion of the reply. It sounds like you have pricing set to 0.00. If not, send over a link, and we'll check it out for you. :-)

:-D Sorry!!

Kevin

MrsCastle

TheOnlooker wrote: »

TheOnlooker wrote: »

It sounds like you have your gallery / portfolio pricing set to 0.00. Take a look at the price setting tool, and see if that is the issue.

Sorry, skip the last portion of the reply. It sounds like you have pricing set to 0.00. If not, send over a link, and we'll check it out for you. :-)

:-D Sorry!!

Kevin

Thanks...here's the link: http://aileenrioscastillo.smugmug.com/Children/Mikaila-Joy-Cordero/ARC2850-copy/900002585_vzqcX-L.jpg

TheOnlooker

MrsCastle wrote: »

TheOnlooker wrote: »

Thanks...here's the link: http://aileenrioscastillo.smugmug.com/Children/Mikaila-Joy-Cordero/ARC2850-copy/900002585_vzqcX-L.jpg

MrsCastle,

I just looked at the gallery, and your prices are in fact set to 0.00. Here is some information on setting print pricing.

http://www.smugmug.com/help/print-pricing

If you go to set prices (in the gallery) click [Tools > Set Prices] you can set a gallery pricing for any selected amount.

Hope this helps.

Kevin

MrsCastle

TheOnlooker wrote: »

MrsCastle wrote: »

MrsCastle,

I just looked at the gallery, and your prices are in fact set to 0.00. Here is some information on setting print pricing.

http://www.smugmug.com/help/print-pricing

If you go to set prices (in the gallery) click [Tools > Set Prices] you can set a gallery pricing for any selected amount.

Hope this helps.

Kevin

Thanks Kevin...I appreciate you help!:D